Emotional Intelligence Workshops

Welcome to the UK’s first Environmental Awareness + Emotional Intelligence Theme Park

More and more people are talking about Climate Change and the UK’s responsibility towards achieving the carbon emissions target. The UK government will set the world’s most ambitious climate change target into law to reduce emissions by 78% by 2035 compared to 1990 levels, by the end of June 2021.

Prime Minister Boris Johnson said: “We want to continue to raise the bar on tackling climate change, and that’s why we’re setting the most ambitious target to cut emissions in the world.”

More and more organisations are taking the carbon reductions targets seriously by including their own environmental targets into their company scorecard.

More and more organisations are increasing the awareness of the environment with their employees by running (usually un-inspiring) “Environmental Awareness Sessions”.

And yet, despite ALL of this focus on our environment – how many of us REALLY understand what our personal or corporate responsibility is towards achieving the 2035 target?…and how accountable are we to “doing our bit” for the planet?

Environmental Awareness Training has just become inspiring, motivational, fun, challenging and personal!

Thanks to collaboration between South Derbyshire District Council, the National Forest Company and the country’s leading experiential learning organisation, Mobile Team Challenge you and your team / organisation / university etc can now enrol on the UK’s first “Plan-It Earth Challenge’’ Team Building Days at Rosliston Forestry Centre in the centre of the Country.

Already, a leading attraction in the area, Rosliston hosts leisure activities, corporate volunteering, conservation days and school visits. It has 154 acres of waymarked walking and cycling routes and 6 luxury lodges hidden within the forest.

Nestling on the edge of the National Forest and pleasantly located where the Staffordshire Moorlands meet the Derbyshire Dales, Rosliston covers hundreds of acres of unspoilt beauty – which serves as a reminder to all delegates as to how beautiful our planet and our environment is…and how vital it is that we start to protect it…now!

The Plan-It for the Future Earth Challenge comprises a trail through the forest where the delegates encounter eight experiential learning challenges – each activity highlighting a specific environmental awareness topic. Upon completion of the Course, delegates will have earned a CPD Certificate demonstrating the following learning outcomes:

  • Increased awareness of carbon reduction targets
  • The ‘cause and effect’ of a mis-managed environment
  • Increased Awareness of Biological-Diversity
  • Increased Understanding of Global Warming and how we can affect it, personally
  • A Challenge to: Reduce, Reuse and Recycle
  • Increased Awareness of STEMS – Sustainable, Transformative, Environment Management Systems
  • Increased Understanding for the need to maintain hedgerows, ‘re-wilding’ our Gardens etc
  • A personal accountability and target to help make a difference.
  • An open air environment where Business Teams can be challenged to consider and discuss the Organisations’ Carbon Reduction Targets and Personal / Group Environmental meaningful goals.
  • Additional Learning outcomes include: Teambuilding, Decision Making, Problem Solving, Communication Skills etc

The Trail can also be used to develop Emotional Intelligence.

The course can also be used as an Emotional Intelligence Development Challenge utilising the 8 activities which correspond to the 8 E.I. behaviours. Both challenges are CPD Accredited and delegates will receive CPD Certificates in Environmental Intelligence Awareness or Emotional Intelligence. Ideal for Groups, Teams, Corporates, Educational Groups.

Eight experiential challenges ‘hidden’ within the trail – each of which develops one of the 8 emotional intelligence behaviours listed below.

Learning outcomes include:

  • Building your team’s impact within your organisation?
  • Optimising the efficiency of your Senior Management Team?
  • Resolution of deep routed issues between team members?
  • A deeper understanding of the emotional behaviours behind capability?
  • Getting disruptive teams to work well together?
  • Have a clear action plans for high performing teams?
  • How to create a Shared Vision and Strategic Plan for your Team based on individual skill sets?
  • How to measure exactly HOW Emotionally Intelligent your Team is?
  • Developing a better self-insight & personal responsibility for performance.
  • Developing decision making and risk assessment.
  • Enhancing communication & cultural awareness.
  • Increased mental toughness and stress resilience.
  • Increasing Empathy and Respect for clients & colleagues
  • Building a healthier Personal and Group Wellbeing
  • Creating more efficient teamwork.
  • Developing more effective organisations.
  • Producing Happier Staff and a Happier Workplace!
  • Delivering better business results!

Group Sizes of 15 people per Group – Cost per Group = £895.00 + VAT

These 2 Challenges are ideal for Teams, Departments, Organisations who are wanting to emphasise accountability towards the Government’s Carbon Reduction targets or for those group who want to create Emotionally Intelligent High-Performance Teams and Leaders.

– for further information email us on – Are you up for the challenge?… contact us today.

For further information please click above or call 0844 745 2120



Applying the Science of Neuro-Science

How Neuroscience Helps Us Understand the Mind, Brain and our Emotional Intelligence

Just as computers are hard-wired with electrical connections, the brain is hard-wired with neural connections. These connections link together its various lobes and also link sensory input and motor output with the brain’s message centres, allowing information to come in and be sent back out.

One major aim of current neuroscience research, then, is to study how this wiring works and what happens when it’s damaged. New developments in brain scanning allow researchers to see more detailed images and determine not only where there may be damage but also how that damage affects, for instance, motor skills and cognitive behaviour in conditions like PTSD, Stress, Performing under Pressure, our Emotional Intelligence and our overall, well-being.

This virtual workshop covers:

whiteMocca/shutterstock
  • Working through Trauma What is Trauma.?
  • Trauma is simply trapped emotional energy from one’s past such as ones childhood or even a few months ago it gets stored in the body and thus becomes trapped emotions. Normally in a traumatic event, a huge amount of energy is made available in our bodies so that we can deal with that event.
  • These energies take up space and distort the vibration where they are trapped, eventually leading to not only a disruption in the organs and tissue in that area, but globally in the whole body and often we become overwhelmed – shocked – and the energy that should be there to help us becomes frozen and stuck. Having ‘nowhere to go’, this trapped energy results in symptoms such as: exaggerated emotional reactions, and extreme mood-swings, Sleeping poorly, Panic attacks, Flashbacks and nightmares, Numbness and lack of feelings, Unexplained medical disorders, Muscle tightness and pain, Headaches, Chronic fatigue, Psychosomatic illnesses, Skin problems, Digestive problems, lack of motivation, depression.. etc.
  • Managing The 5 F’s of Trauma: 5 hardwired responses to trauma: fight, flight, freeze, flop, and friend. In a moment of danger, these responses all happen automatically to try to keep us safe.
  • Understanding the impact of the Kubler-Ross Change Curve – working through the 5 Emotional feelings of Grief
  • Reframing our ThoughtsPositive Psychology / Thinking Tools
  • Creating Winning Behaviours and Attitudes and a Positive Outlook
  • Gaining the psychological advantage by applying neuro-science
  • Building our Emotional Resilience
  • Harnessing the power of the brain to increase Innovation and Creativity
  • Improved Decision-Making Skills
  • Developed Neuro-Leadership Skills

Today’s leaders need a deeper ability to communicate and influence in order to drive higher levels of accountability and productivity on their teams. In this highly interactive neuro-leadership training workshop, we will explore how neuroscience can be applied to leadership and challenge each participant to consider how embracing new leadership methods will enhance and support the rapid growth of them as individuals and of their Group / Team or Organisation.

Understanding the neuroscience behind making a decision can be helpful when targeting new behaviours and changing bad habits. When you reach a fork in the road and need to make the right decision for your long-term health and well-being, using the brain science behind decision-making is a useful tool.

Decision-making is in the locus of your control. You have the power to break patterns of behaviour simply by making better decisions. You can change your mind and your actions at any time. Even when you’re stuck in a cycle of rut-like thinking and behaviour, a change of attitude and decision-making can turn your life around.

Keep taking your self-medicated Happiness Pills!

YES!…you really CAN improve your well-being and happiness by neuro-discipline by educating your brain to produce these mood-changing chemicals… on-demand

For further information, please call us today on 0844 745 2120 or contact us by clicking below



Emotionally Intelligent Leadership Development

The Emotionally Intelligent Leader

 
 
 

The Harvard Business Review has hailed emotional intelligence as 

“a ground-breaking, paradigm-shattering idea, one of  the most influential business ideas of the decade.” 

Emotional intelligence or EI is the ability to recognise, understand and handle your own emotions, and those of the people around you. A development of Self Awareness and Other Awareness makes E.I. the critical personal development tool for those wanting to excel at Leadership and those wanting to create or participate in High Performing Teams. People with a high degree of emotional intelligence know what they are feeling, what their emotions mean, and how these emotions can affect other people. 

 
 
 

Leadership research tells us that the lack of interpersonal skills and the inability to adapt are the two principal derailment factors in leadership careers.

With leaders in organisations spending up to 80% of their time talking and understanding others, changing the nature of how people communicate and work with each other can be the single most powerful way a leader can bring about performance breakthroughs.

Using Business Emotional Intelligence assessments combined with MTC Experiential and Accelerated Learning Techniques in our Leadership Programme enable organisations, of all sizes, to address leadership challenges such as:

  • Our senior management are not demonstrating the calibre we need to lead our future business...”
  • Post-merger the leadership team is struggling to work together…”
  • We need to build the skills of our operational leadership to embrace our changing workplace…”
  • New leaders have to be effective from day one in their role as a senior executive in this business…”
  • Founders of the business need to develop their leadership to match the people and sales growth…”

Emotional Intelligent assessments combined with Daniel Goleman’s leadership model provide a rich picture of the skills, capabilities and financial potential of an organisation’s talent.

 
 
 

Business Emotional Intelligence assessments for leaders provide:

  • Benchmarks against 5000 international leaders
  • Feedback on 8 critical emotional drivers and behaviours that predict success
  • A map to a leader’s most authentic leadership style (Visionary, Coaching, Democratic Commanding…)
  • Insights into blind spots that stop leadership potential
  • A blueprint to shift leaders’ ability to deliver results that achieve different outcomes.
  • A common language for developing and expanding the whole leadership culture to enhance global performance.
 
 
 

Lead Yourself, Lead your Team and Change your Culture by developing your Inter and Intra Personal Awareness

The Emotionally Intelligent Leadership Programme

Our bespoke programmes, matched to your needs, assesses leadership capability and provides a supportive forum for leaders to quickly learn, reflect and grow.

A typical approach delivered online or face to face would include:

  1. Leadership Assessment & Coaching  – 1 to 1 leadership capability assessment and development.
  2. Leadership Masterclasses – Discover how the best leaders transform teams & organisations.
  3. Building Authentic Leadership Sessions  – A series of interactive sessions to explore how to use leadership to deliver different outcomes.
  4. Leading a Team – Practical workshops that explore how leaders empower teams to change how they work together.

This programme enables organisations to assess their talent and boosts leadership capability by practically exploring the attitudes, mindset and behaviours that make leaders successful, whilst providing them with the tools and skills, to empower, inspire and influence people to maximise their potential and performance.

Distinctive Benefits and Outcomes

 
 
 

The success of this approach is the ability for our Facilitators (Fellow of  Leadership and Management ) to design a bespoke programme to suit your needs; from Aspiring Leaders and New Supervisors to Middle, Senior and Executive Management and Senior Leadership based around 90-day wave cycles of change that:

  1. Informs and benchmarks an organisation’s leadership talent and where to focus their investment
  2. Focus on helping participants to ‘learn by doing’, whilst building capability and new emotional behaviours
  3. Use live examples of issues to experiment with new emotional behaviours and focus on actions generating results
  4. Implement a series of reinforcing and embedding ‘nudges’ to develop and embed new behaviours (e.g. short cycle coaching, peer trios, relevant videos and reading material for deeper learning).
  5. Identify your preferred Emotionally Intelligent Leadership Style
 
 
 

Do you know what your natural Emotional Intelligence Leadership Style is?

Click Here to see if the video will help your Self awareness

Is that any clearer for you now?…if not…you can complete a British Psychological Society Emotional Intelligence Profiling Questionnaire and you will receive a 32 page Personalised E.I. Leadership Profile and one of our professional Coaches and Mentors will spend an hour over the telephone or Zoom coaching you on its full meaning for you.

Click Here to book a personalised E.I. Leadership Coaching Session

By focusing on the inter-personal and intra-personal we shift leaders’ capability to deliver different outcomes by providing:

  • Better self-insight & personal responsibility for leadership performance.
  • Better decision making and risk assessment.
  • Enhanced communication & cultural awareness.
  • Increased mental toughness.
  • More efficient teamwork.
  • More effective organisations.
  • Better business results!

Click Here to see a sample of an Emotionally Intelligent Leadership Personal Profile

 
Contact us today to hear how the development of Emotional Intelligence in You, in your Teams or Departments and in your Organisation can transform your culture.
 
 

This 2-Day, CPD Accredited Workshop is £1,495 + VAT- for up to 12 delegates, in-house Plus £40 per person for a 32 page British Psychological Society accredited personalised Emotional Intelligence profile.



Getting Students “Work-Ready”

Personal Development for Traineeships and Work Experience Opportunities

Whether it be our children or our Young People whose lives have been challenged by Covid-19, the application of the principles of Emotional Intelligence and Positive Psychology can provide a healthy emotional and  wellbeing character in all ages.

If it is the equipping of our young students for examinations and career choices or creating ‘work-ready’ Trainees and Students for the Workplace, our wellbeing, stress resilience, emotional intelligence and positive psychology interventions can equip a Student to become “work ready” and our Coaching of the Student can be continued at their work experience employer – ensuring winning behaviours and attitudes.

Contact us today to hear about our CPD accredited Young People Personal Development programmes.

Click Here for an overview of our Employability Programme 

Increasing Employability Skills

Mobile Team Challenged have been seconded onto an All Party Parliamentary Group Think Tank to discuss the growing concern of Young People unemployment. In the light of Covid-19, Government statistics are suggesting that “unemployment within 18-25 year old could be as high as 2 million by the end of 2021”. There is also a concern over the forecast that “we are expecting a tsunami of well-being and mental health issues” as the circumstances accumulate and leave our young people facing a “perfect storm of negative influences”.  The Group is hosted by MP Barry Sheerman and Chaired by Simon Kelleher, Head of Education & Skills and is tasked with creating an implementing strategy for the Chancellors’ Kick Start Job Scheme . 

It is becoming critical that we help mitigate these effects by developing the “employability skills” within the Young People looking for Apprenticeships and Traineeships (as per The Chancellor’s KICKSTART programme) – and as SME’s, Business Owners etc it is vital that we CREATE opportunities within our Organisations to offer our Young People an opportunity to take a first step on their career journey by offering them employment. Mobile Team Challenge are currently coaching Students to get them “work ready” in Colleges, Universities and DWP initiatives – and are offering on-going support and coaching for them to every employer who takes on a young person. Contact us for details.

Preparing Students for Work Experience and Placements

Bridging the gap between “Student Life” and “Work Life” can be a significant challenge to a Student entering the “commercial world”. The transition from “Student Mind Set” to those required in the world of Commerce  can be immense. Whilst many Students, prior to Work Placement or Full Time Employment, will have experienced an element of ‘team-working’, ‘shared visions and corporate goals, vision and mission statements and ‘lower-case p’ Politics, the immersion into a commercial world takes these to the  next level and can sometimes be over-whelming to learn how to thrive in their new cultural setting.

Our online programme is the perfect preparation for any student about to embark on work placement interviews or full time employment. The application of emotional intelligence and the social skills covered in this programme will be invaluable to the Students to support them in the transition. Through the development of Self-Awareness the Students will embark on a journey: Understanding Yourself – Understanding Others – Understanding Life / Organisation and Daniel Goleman’s Emotional Intelligence concepts are key to a successful transition from ‘academic to commercial’.

Click Here to see a Sample Programme – we would be happy to create a programme specifically for your students 

The Emotionally Intelligent Student

 Universities Challenged!

 Delivering Student Experience Excellence at your University / College

Are you providing “Value for Money” for your Students?

The current squeeze on funding, the increase in competition, the greater demands for excellence from Students who now have a greater choice where to gain their education, revealing NSS league tables, the increasing fees – all demonstrate that the Further and Higher Education Sector has possibly never known such “extraordinary times” as those in which we are living today – confirmation then that “extraordinary measures” are required.

As Universities across the Country begin to focus more on commercial strategies as the competition increases it is vital that your University delivers Service Excellence and outstanding Student retention and satisfaction levels in order for their offering of further education to remain competitive and for the students to perceive that they have received good “Value for Money” in the face of Students fees increases.

In a competitive Higher Education Market, it is essential that any differentiator of courses offered or product is leveraged to its maximum in order to gain the advantage.

When services and products become similar – it is the excellence of the Service offered which plays a major deciding influence. But when the day arrives when every University offers Student excellence – it will be the Universities who can offer the “next level of service” who will sustain their success.

It is their experience which Students will remember and talk about to others.

This Workshop focuses on how to apply Disney’s culture of Service Excellence into our Student’s Journeys.  It covers an in-depth analysis of every “Moment of Truth” where a Student or a Potential Student can form an opinion of your College or University based on their experience and it prepares a strategic “Analyse, Fix / Improve, Measure” process of Student-Facing activities in order to ensure Student Experience Excellence. The workshop looks at WHY? Disney has won the award for Best in Class for Customer service for over 30 years. We explore the Principles of the Magic Kingdom and take in the award winning FISH! video as we focus on Student Experience Excellence. Delegates will compete a Service Improvement Plan during the workshop. Creating a Culture of Student Experience Excellence What IF ……. Disney ran your University?

Disney has won the “Best in Class” Award for their Customer Service Principles for the last consecutive 40 years

Now these principles are delivering excellence within Further and Higher Education Establishments across the UK  

Measuring your Students Experience – NSS The “bar” for Student Service Excellence and Experience is getting higher each year for Universities to achieve.

The Higher Education Funding Council for England reported that: “Students are more satisfied with their experience at UK universities or colleges than at any time in the eight years of the National Student Survey (NSS), with 86 per cent saying they are satisfied overall with their course in this year’s survey.”  

This inspirational and motivational 1 day workshop will explore:

  • The 10 Things that Disney would do differently if he ran your University
  • The 9 Principles of Service Excellence – How does Disney “DO” Customer Service?
  • The 6 Keys to the “Magic Kingdom”
The workshop will be interactive with group and experiential activities

Doing it like Disney – Universities Challenged!

Workshop Agenda

What if…we did things Differently? …and What if…Disney ran your University?!

  • Who are your ‘Customers’ and the Stakeholders of your University?
  • Who are your Competitors?

Experiential Activity: Paradigm Shifter – Thinking Differently about Student Service

Seeing Your University through the eyes of a Student

  •   “Moments of Truth”   – Jan Carlsson SAS  – We only have ONE opportunity to make a FIRST Impression on our Students…what would their first impression be?
  • Identifying our Competitors and our Clients / Partners
  • How do our “Touchpoints” impact our Students’ “Moment of Truth”?
  • Seeing our University through the eyes of our Students.
  • Identifying areas for improvement for Student Satisfaction within our “Touchpoints”
  • Is our University really offering “Value for Money” to our Students? 
  • Self-Audit – How does our University measure up now? – Current State
  • Creating a Culture where Kai-Zen (Continuous Improvement) Thrives

Group Activity: Student Touch-Points – Mapping the Student Experience 

Sprinkling the “Magic Kingdom” Dust: Disney’s Service Principles

  • The 10 Things that Disney would do differently if Disney ran your University
  • Disney’s Award Winning’ Service Principles of Service Experience Excellence
  • What are our Service Standards for “Student Experience Excellence?”
  • How do our OWN Levels of Service Excellence Stack Up??

Group Activity: A Self Audit

Creating a Culture of Innovation and Service Excellence within your University

  • How DO those guys do it? – Best Practice Principles of Innovation
  • Apple / Nike / 3M / HP / Disney / Harvard
  • Defining and applying the 3 ingredients of REAL Innovation into your University
  • Apollo 13 – Definition of Innovation – Video

Student Experience Excellence requires Functional Team Working

  • The 5 Dysfunctions of a Team – Working as a Functional Team for our Students

10 Lessons of Teamwork – from The Geese – Video

  • Applying Winning Behaviours and Attitudes to our Student Experience
  • DeBono’s Thinking Hats – Understanding Challenging Personalities 

Experiential Activity: Levitation Challenge

Identifying and Understanding Personality Types

  • The ABC of Managing difficult Student Behaviour
  • Transactional Analysis, Neuro–Linguistic Programming: Professional Communication Techniques

Experiential Activity: Navigating the Impasse

Designing the ’10 out of 10′ Student Experience of Excellence at our University   

  • Utilising the Appreciative Inquiry and the Disney Creative Strategy to design a Student Experience of Excellence. Delegates will map the Student Journey of the Future and will identify specific ‘Improvement Projects’ for the delegates to be involved with and to implement post-workshop. 

What does Student Service Experience Excellence Look Like?

  • The Disney Creative Strategy – designing the Perfect 10 Student Experience Excellence
  • Dreaming the Student Service Experience of Excellence

Group Activity: The Perfect Student Experience Excellence Outcome – Future State – using Appreciative Inquiry

The 4 Principles of Achieving the Student Excellence Experience – FISH! DVD

  • Choose your Attitude
  • Play!
  • Make their Day
  • Be There for them

The FISH video / DVD has gone on to be the best selling training video/DVD of all time. Here is an extract from the Pike Place Fish web site: “For us it means going beyond just providing outstanding service to people. It means really being present with people and relating to them as human beings. We take all our attention off ourselves to be only with them…looking for ways to serve them. We’re out to discover how we can make their day. We’ve made a commitment to have our customers leave with the experience of having been served. They experience being known and appreciated whether they buy fish or not. And it’s not good enough just to want that – it takes an unrelenting commitment. We’ve made it our job to make sure that experience happens for every customer.”

These same FISH! Principles are now being applied to Universities and Colleges throughout the UK

Click Here for a Preview of this Award Winning Video – FISH!

 Workshop Outcomes – Delegates will:

  • Be inspired and motivated to shift their personal paradigm for Student Experience Excellence
  • Consider your University through the eyes of a Student and create an Action List of improvements
  • Learn the 3 vital ingredients to create a culture of innovation within your University
  • Learn the 10 things which they would do differently…if Disney ran their University
  • Explore Disney’s Principles of Service Excellence and Continuous Improvement and learn how to apply them to their University
  • Create the “perfect Student Experience Excellence service” utilising Appreciative Inquiry Planning tools
  • Learn how to build and/or contribute to high performance teams within the University
  • Consider the relevance of breaking down silos in order to achieve Student Experience Excellence through the efficiency of Functional Teamwork
  • Complete a Self-Audit of their own perceived Service competencies
  • Explore Professional Communication Tools to enhance Student Service levels
  • Consider the Service Principles of FISH! – the Award Winning DVD on Service Excellence and apply them to your University
  • Be awarded with a CPD Certificate in Customer / Student Experience Excellence

Click here to download an overview of this inspirational workshop: Creating Student Experience Excellence.

The cost of this module is £895 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses.

The above workshop is also available on-line and is delivered over Zoom or Teams over 4 x 90 minute sessions 

Click Here to see the online Zoom format



When Business Intelligence meets Emotional Intelligence

Likely Cost: £895 per Group of 15 for 1 day or £1500 for 2 Days – on the 2 day course, delegates will receive a personalised 15 page Emotional Intelligence Profile (retail price £77per delegate usually) following a 20 minute on-line E.I. assessment.

Emotional intelligence (E.Q.) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others.

If you have high emotional intelligence you are able to recognise your own emotional state and the emotional states of others, and engage with people in a way that draws them to you. You can use this understanding of emotions to relate better to other people, form healthier relationships, achieve greater success at work, and lead a more fulfilling life.

Perhaps the biggest surprise has been the impact of E.I. in the world of business, particularly in the areas of leadership and employee development (a form of adult education). The Harvard Business Review has hailed emotional intelligence as “a ground-breaking, paradigm-shattering idea,” one of the most influential business ideas of the decade.

What is Business Emotional Intelligence?

Business Emotional Intelligence is a practical, work-based approach to Emotional Intelligence that helps individuals and teams understand why people behave the way they do and how to maximise their engagement with, and performance at, work.
Business Emotional Intelligence or Business EQ focuses on the critical emotions and underlying behavioural traits that predict occupational performance.
The key to the Business Emotional Intelligence is self-awareness and awareness of others, it explains peoples’ capability to manage their emotions and behaviours at work and what effect it has on their potential and their performance.
The practical, straightforward approach of Business Emotional Intelligence, with its engaging and accessible business language, makes it ideal for leaders and teams to quickly understand how critical emotions and behaviours impact on the success of themselves and others.

Business Emotional Intelligence consist eight main Emotional Behavioural Clusters (as seen below) that focus on the emotional drives and behaviours that predict success.

By developing these 8 Emotional Behavioural Clusters, we are seeing the positive impact across all aspects of Businesses; in the Individual, the Departments or Teams and ultimately, the entire Organisation.

How does your Emotional Intelligence bear up under Pressure?

Click here to download the When Business Intelligence Meets Emotional Intelligence PDF

Click here  to hear Daniel Goleman explaining  Emotional Intelligence

Click here to see a sample Emotional Intelligence Profiling Report

Delegates will:

  • Complete an on-line Emotional Intelligence Profile prior to attending the workshop and will receive a 15 page personal report.
  • Analyse their Self Awareness and Self Management Scores
  •  Develop a greater understanding of all “self” behaviours leading to increased professional skills.
  • Develop a greater understanding of all Intra and Inter Personal Relationships and people “types”.
  • Create a personal development plan for all 8 E.I. behaviours against their profile
  • Practice Emotionally Intelligent Leadership Skills
  • Develop “Other Awareness” – Understanding the impact that OUR style has on our Colleagues, Partners and our Clients Experience.
  • Develop their “Self Management” and E.I. Behaviours
  • Explore how to make their personality, their Departments and their Organisation “stand out from the Crowd” by practising their E.I. behaviours daily
  • Develop their “Relationship Management”
  • Learn how to create group synergy and motivation
  • Demonstrate how to display inspirational and motivational “Winning Behaviours and Attitudes” to our Colleagues and fellow Staff members
  • Discover how to apply the ABC of Behaviour Management using E.I. techniques
  • Explore the powers of Influence that E.I. can offer
  • Learn how to select and apply The 6 Leadership Styles of the Emotionally Intelligent Leader – identifying our Style

N.B. The MTC/EBW also has an impression management tool (IMT) built into the psychometric assessment system that provides insight into what an individual may be trying to hide from themselves and others.

Emotionally Intelligent Leadership

Click Here to visit our E.I. Leadership page



Self Awareness – Emotional Intelligence – Personalised or Team: Myers Briggs or E.I. Profiling

Likely Cost: £85 per person in house – £ 895 per day per Group of 12

“Until you make peace with who you are, you’ll never be content with what you have” Doris Mortman: Author

The key to starting the “DevelopMe” Journey. Providing an insight to understanding our personal psychometric make-up and being made aware of our own unique “X” Factors and how they impact other Team members. This course combines adventure experiential learning and self awareness techniques – either at our Adventure Centre or on-site.

Click here to see a sample of an Emotional Intelligence Personal Profiling Report

Click here to see a sample of a Myers Briggs Type Indicator Personal Profiling Report

Deliver an enlightening development experience with a single report

The MBTI Personal Impact Report supports a comprehensive development experience by applying MBTI type knowledge to eight key development areas.

The rich, personalised development strategies included within this report can be referenced time and time again. By revealing development areas, blindspots, pitfalls and challenges, it has the necessary breadth and depth to transfer type knowledge into real behaviour change.

What the MBTI Personal Impact Report contains

The MBTI Personal Impact Report covers eight development areas:

  • Your Work Style
  • Your Communication Style
  • Your Team Style
  • Your Decision-Making Style
  • Your Leadership Style
  • Your Conflict Style
  • How Stress Impacts You
  • Your Approach to Change

The report also introduces the concept of preferences and gives reported type, provides a process for getting to self-estimated type and a snapshot of the 16 MBTI types.

When to use the MBTI Personal Impact Report

  • on every development programme or coaching scenario which aims to explore any of the eight development areas featured in the report
  • to support a user’s MBTI Development Journey where type will be used time and time again to underpin learning
  • to re-engage users who think that they’ve already ‘done’ the MBTI

Accessing the MBTI Personal Impact Report

The MBTI Personal Impact Report is based on MBTI Step I results and can be generated from either the MBTI Step I or Step II questionnaire. Using the MBTI Step II questionnaire enables a user to start their MBTI Development Journey by exploring Step I preferences, and continue to Step II without the need to complete a further questionnaire.



Student Experience Excellence

 Universities Challenged!

 Delivering Student Experience Excellence at your University / College

Are you providing “Value for Money” for your Students?

The current squeeze on funding, the increase in competition, the greater demands for excellence from Students who now have a greater choice where to gain their education, revealing NSS league tables, the increasing fees – all demonstrate that the Further and Higher Education Sector has possibly never known such “extraordinary times” as those in which we are living today – confirmation then that “extraordinary measures” are required.

As Universities across the Country begin to focus more on commercial strategies as the competition increases it is vital that your University delivers Service Excellence and outstanding Student retention and satisfaction levels in order for their offering of further education to remain competitive and for the students to perceive that they have received good “Value for Money” in the face of Students fees increases.

In a competitive Higher Education Market, it is essential that any differentiator of courses offered or product is leveraged to its maximum in order to gain the advantage.

When services and products become similar – it is the excellence of the Service offered which plays a major deciding influence. But when the day arrives when every University offers Student excellence – it will be the Universities who can offer the “next level of service” who will sustain their success.

It is their experience which Students will remember and talk about to others.

This Workshop focuses on how to apply Disney’s culture of Service Excellence into our Student’s Journeys.  It covers an in-depth analysis of every “Moment of Truth” where a Student or a Potential Student can form an opinion of your College or University based on their experience and it prepares a strategic “Analyse, Fix / Improve, Measure” process of Student-Facing activities in order to ensure Student Experience Excellence. The workshop looks at WHY? Disney has won the award for Best in Class for Customer service for over 30 years. We explore the Principles of the Magic Kingdom and take in the award winning FISH! video as we focus on Student Experience Excellence. Delegates will compete a Service Improvement Plan during the workshop. Creating a Culture of Student Experience Excellence What IF ……. Disney ran your University?

Disney has won the “Best in Class” Award for their Customer Service Principles for the last consecutive 40 years

Now these principles are delivering excellence within Further and Higher Education Establishments across the UK  

Measuring your Students Experience – NSS The “bar” for Student Service Excellence and Experience is getting higher each year for Universities to achieve.

The Higher Education Funding Council for England reported that: “Students are more satisfied with their experience at UK universities or colleges than at any time in the eight years of the National Student Survey (NSS), with 86 per cent saying they are satisfied overall with their course in this year’s survey.”  

This inspirational and motivational 1 day workshop will explore:

  • The 10 Things that Disney would do differently if he ran your University
  • The 9 Principles of Service Excellence – How does Disney “DO” Customer Service?
  • The 6 Keys to the “Magic Kingdom”
The workshop will be interactive with group and experiential activities

Doing it like Disney – Universities Challenged!

Workshop Agenda

What if…we did things Differently? …and What if…Disney ran your University?!

  • Who are your ‘Customers’ and the Stakeholders of your University?
  • Who are your Competitors?

Experiential Activity: Paradigm Shifter – Thinking Differently about Student Service

Seeing Your University through the eyes of a Student

  •   “Moments of Truth”   – Jan Carlsson SAS  – We only have ONE opportunity to make a FIRST Impression on our Students…what would their first impression be?
  • Identifying our Competitors and our Clients / Partners
  • How do our “Touchpoints” impact our Students’ “Moment of Truth”?
  • Seeing our University through the eyes of our Students.
  • Identifying areas for improvement for Student Satisfaction within our “Touchpoints”
  • Is our University really offering “Value for Money” to our Students? 
  • Self-Audit – How does our University measure up now? – Current State
  • Creating a Culture where Kai-Zen (Continuous Improvement) Thrives

Group Activity: Student Touch-Points – Mapping the Student Experience 

Sprinkling the “Magic Kingdom” Dust: Disney’s Service Principles

  • The 10 Things that Disney would do differently if Disney ran your University
  • Disney’s Award Winning’ Service Principles of Service Experience Excellence
  • What are our Service Standards for “Student Experience Excellence?”
  • How do our OWN Levels of Service Excellence Stack Up??

Group Activity: A Self Audit

Creating a Culture of Innovation and Service Excellence within your University

  • How DO those guys do it? – Best Practice Principles of Innovation
  • Apple / Nike / 3M / HP / Disney / Harvard
  • Defining and applying the 3 ingredients of REAL Innovation into your University
  • Apollo 13 – Definition of Innovation – Video

Student Experience Excellence requires Functional Team Working

  • The 5 Dysfunctions of a Team – Working as a Functional Team for our Students

10 Lessons of Teamwork – from The Geese – Video

  • Applying Winning Behaviours and Attitudes to our Student Experience
  • DeBono’s Thinking Hats – Understanding Challenging Personalities 

Experiential Activity: Levitation Challenge

Identifying and Understanding Personality Types

  • The ABC of Managing difficult Student Behaviour
  • Transactional Analysis, Neuro–Linguistic Programming: Professional Communication Techniques

Experiential Activity: Navigating the Impasse

Designing the ’10 out of 10′ Student Experience of Excellence at our University   

  • Utilising the Appreciative Inquiry and the Disney Creative Strategy to design a Student Experience of Excellence. Delegates will map the Student Journey of the Future and will identify specific ‘Improvement Projects’ for the delegates to be involved with and to implement post-workshop. 

What does Student Service Experience Excellence Look Like?

  • The Disney Creative Strategy – designing the Perfect 10 Student Experience Excellence
  • Dreaming the Student Service Experience of Excellence

Group Activity: The Perfect Student Experience Excellence Outcome – Future State – using Appreciative Inquiry

The 4 Principles of Achieving the Student Excellence Experience – FISH! DVD

  • Choose your Attitude
  • Play!
  • Make their Day
  • Be There for them

The FISH video / DVD has gone on to be the best selling training video/DVD of all time. Here is an extract from the Pike Place Fish web site: “For us it means going beyond just providing outstanding service to people. It means really being present with people and relating to them as human beings. We take all our attention off ourselves to be only with them…looking for ways to serve them. We’re out to discover how we can make their day. We’ve made a commitment to have our customers leave with the experience of having been served. They experience being known and appreciated whether they buy fish or not. And it’s not good enough just to want that – it takes an unrelenting commitment. We’ve made it our job to make sure that experience happens for every customer.”

These same FISH! Principles are now being applied to Universities and Colleges throughout the UK

Click Here for a Preview of this Award Winning Video – FISH!

 Workshop Outcomes – Delegates will:

  • Be inspired and motivated to shift their personal paradigm for Student Experience Excellence
  • Consider your University through the eyes of a Student and create an Action List of improvements
  • Learn the 3 vital ingredients to create a culture of innovation within your University
  • Learn the 10 things which they would do differently…if Disney ran their University
  • Explore Disney’s Principles of Service Excellence and Continuous Improvement and learn how to apply them to their University
  • Create the “perfect Student Experience Excellence service” utilising Appreciative Inquiry Planning tools
  • Increase the “Value for Money” through Service Excellence principles
  • Learn how to build and/or contribute to high performance teams within the University
  • Consider the relevance of breaking down silos in order to achieve Student Experience Excellence through the efficiency of Functional Teamwork
  • Complete a Self-Audit of their own perceived Service competencies
  • Explore Professional Communication Tools to enhance Student Service levels
  • Consider the Service Principles of FISH! – the Award Winning DVD on Service Excellence and apply them to your University
  • Be awarded with a CPD Certificate in Customer / Student Experience Excellence

Click here to download an overview of this inspirational workshop: Creating Student Experience Excellence.

The cost of this module is £895 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses.

The above workshop is also available on-line and is delivered over Zoom or Teams over 3 x 90 minute sessions 

Click Here to see the online Zoom format



Developing Emotionally Intelligent SUPER-Teams

     Do you want to?:

  • Build your team’s impact within your organisation?
  • Optimise the efficiency of your Senior Management Team?
  • Resolve deep routed issues between team members?
  • Understand the emotional behaviours behind capability?
  • Get disruptive teams to work well together?
  • Have clear action plans for high performing teams?
  • Create a Shared Vision and Strategic Plan for your Team based on individual skill sets?
  • Measure exactly HOW Emotionally Intelligent your Team is?

Perhaps you can’t quite assess why it is that a Group of Great People are, sometimes, unable to make a Great TEAM?

The Harvard Business Review has hailed emotional intelligence as “a ground-breaking, paradigm-shattering idea, one of the most influential business ideas of the decade.” 

Emotional intelligence or EI is the ability to recognise, understand and handle your own emotions, and those of the people around you. A development of Self Awareness and Other Awareness makes E.I. the critical personal development tool for those wanting to excel at Leadership and those wanting to create or participate in High Performing Teams. People with a high degree of emotional intelligence know what they are feeling, what their emotions mean, and how these emotions can affect other people.

This two-day CPD Accredited Workshop from MTC utilises approved British Psychological Society’s Emotional Intelligence Profiling for each Team Member and will create a detailed assessment of the TEAM’s Emotional Intelligence.

In the current climate the need for imagination and innovation is greater than ever.
Small and large businesses need to adapt and shape their plans to survive and flourish in the pandemic and post-pandemic world.
But how do leaders gain trust to create the change businesses need to survive?
How do they create trust in virtual or separated teams who they need to adapt to change and innovation?
This is especially challenging in a changing world where difficult decisions that leaders need to take often result in a breakdown in trust.
And we all know that repairing trust is far, far harder than building it from the ground up could ever have been.

Building Trust in Teams

Today’s new world leaders need to be able to develop virtual team leadership that enables then to build high-trust, high-performance teams.

  • The Emotional Intelligence model for effective teams provides a straightforward framework for teams to understand how their Emotional Intelligence impacts on the pyramid of core drivers, that underpin team’s performance.
  • Its focus is helping teams deploy their Emotional Intelligence to build these core team drivers
  • It assists the creation of shared vision and goals
  • It builds healthy trust levels
  •  It encourages strong commitment to team goals and aligns personal targets with the organisations’ strategic direction
  • It gives High Team Identity (loyalty & accountability)
  • It develops superior communication & feedback
  • It gives the Team an enhanced capability to work together

By using this straightforward approach virtual or remote teams are better able to move forward, grow and overcome the significant challenges they are facing.

The E.I. Profiles will create a dashboard view for the all of the Team measuring all of the key business drivers for Team Effectiveness.

Click here  to see a sample of an Emotionally Intelligent E-Team Profile Report

Click Here to a video to see the processes of the EBWt Team Effectiveness Interventions

This 2-Day, CPD Accredited Workshop is £1,495 + VAT + £60 per (includes TWO E.I. Profile Reports – 1 for the Individual Personal Emotional Intelligence Profile and one for the E-Team profile)  – for up to 12 delegates, in-house.