Online Customer Service

Disney Customer Service Principles

Byte-Size Virtual Learning

Byte-Size Learning

Disney has won the “Best in Class” Award for their Customer Service Principles for the last consecutive 40 years across every sector. This e-programme gives an insight into the 10 things  Disney would do differently IF he ran your organisation. Our workshop facilitator for this session has trained Disney on innovation and has an entertaining and informative insight into the service culture within Disney from his time working with them in Florida. 

In a Survey of Senior Executives – over 6,000 Executives believed that understanding the Customer viewpoint was ‘very likely’ to lead to Customer Service ROI, viewing it as a key driver of increased efficiency.

“Local Organisations must design an experience that creates customer advocacy and establishes a total culture of service quality, from the top down, in order to deliver for customers. Focusing on, and measuring, the softer elements of Customer Service is key to achieving Customer Service ROI”

Disney has identified a level of Service BEYOND that of Excellence which they achieve consistently.

How to achieve the level ABOVE Customer Service Excellence

Integrating Empathy and Compassion into our Customer Care

Developing Emotional Intelligence in our Customer Service

Overcoming The 5 Dysfunctions of a Team

3 x 90 Minute CPD Accredited Modules – £45 + VAT per Module

Delegates will:

Contact us to arrange 3 x 90 minute byte-size e-learning modules on Disney’s Service Principles of Excellence

COST:  £45 + VAT per Workshop

or Call us on 0844 745 2120
To view our full library on online workshops