Creating a Positive Future for our Youth and Students
Over the past 15 years the Mobile Team Challenge equipment has been adopted by many hundreds of youth organisations worldwide to create a positive and lasting change in the lives of the children and young people they support. Now, more than four hundred organisations worldwide look to the Mobile Team Challenge solution to provide them with powerful on-site activity and development programmes to create a positive future for their young people. One of the keys to the success, effectiveness and widespread use of the MTC approach is it’s power to engage, challenge and educate in a 100% interactive way. Used by all agencies involved with youth and community development and education it provides a unique and widely utilised resource. This includes Schools, Youth Offending Teams, Education and/or Social Services departments, Positive Futures projects, Police Forces, Military Outreach programmes, Rehabilitation Centres, Connexions Partnerships, Correctional Centres, Youth Justice Organisations, Health Authority, Local Authority, Probation, Youth Services, and the voluntary sector.
Life Changing Training for Young People
Click here to download the Mobile Team Challenge – Life Changing Training for Young People PDF
Click here to see a Video Clip of the Mobile Team Challenge activities in action
Experiential Learning Interventions in School
Experiential Learning activities have been proven to be THE most efficient learning format available -( click on the links below to see the research and statistics to confirm this fact). Hundreds of schools over the UK are now integrating MTC kits and activities into their weekly curriculum.
Last year, Ofsted were on records as saying “…Teachers are delivering boring lessons…!” whilst that is a very generic criticism, we know from our Schools Clients that Ofsted really like the experiential learning techniques which MTC deliver – “if a school has invested in experiential learning techniques, it demonstrates to us that that school REALLY DOES have the Pupils / Students development at heart”.
Here a some of the areas where we are seeing Pupil / Student Development:
Click here to download our offering of Award Winning Experiential Interventions for your School, College or University
Click here to download a PowerPoint to share with your Governors / Teachers / Parents
If you still need convincing…call us today on 0844 745 2120 or email firstname.lastname@example.org and arrange a FREE Demo at your School. All you need to is provide 10 willing volunteers and we will deliver a learning development experience of a lifetime.
Creating Student Experience Excellence
How to provide “Value for Money” for your Students
The current squeeze on funding, the increase in competition, the greater demands for excellence from Students who now have a greater choice where to gain their education, revealing NSS league tables, the increasing fees – all demonstrate that the Further and Higher Education Sector has possibly never known such “extraordinary times” as those in which we are living today – confirmation then that “extraordinary measures” are required.
As Universities across the Country begin to focus more on commercial strategies as the competition increases it is vital that your University delivers Service Excellence and outstanding Student retention and satisfaction levels in order for their offering of further education to remain competitive and for the students to perceive that they have received good “Value for Money” in the face of Students fees increases.
In a competitive Higher Education Market, it is essential that any differentiator of courses offered or product is leveraged to its maximum in order to gain the advantage.
When services and products become similar – it is the excellence of the Service offered which plays a major deciding influence. But when the day arrives when every University offers Student excellence – it will be the Universities who can offer the “next level of service” who will sustain their success.
It is their experience which Students will remember and talk about to others.
Delivering Student Experience Excellence
Likely Cost: £875 per Group of 15 for 1 day or £1500 for 2 Days
“If we don’t take care of our customers, someone else will.” Author Unknown
This Workshop focuses on analysing exactly how many things CAN go wrong in the “Student Facing” area of your College or University. It covers an in-depth analysis of every “Moment of Truth” where a Student or a Potential Student can form an opinion of your College or University based on their experience and it prepares a strategic “Analyse, Fix / Improve, Measure” process of Student-Facing activities in order to ensure Student Experience Excellence. The workshop looks at WHY? Disney has won the award for Best in Class for Customer service for almost 20 years. We explore the Principles of the Magic Kingdom and take in the award winning FISH! video as we focus on Student Experience Excellence. Delegates will compete a Service Improvement Plan during the workshop. Creating a Culture of Student Experience Excellence What IF ……. Disney ran your University?
Disney has won the “Best in Class” Award for their Customer Service Principles for the last consecutive 30 years
Now these principles are delivering excellence within Further and Higher Education Establishments across the UK
Doing it like Disney!
The Institute of Customer Service Says…
Measuring your Students Experience – NSS The “bar” for Student Service Excellence and Experience is getting higher each year for Universities to achieve.
The Higher Education Funding Council for England reported that: “Students are more satisfied with their experience at UK universities or colleges than at any time in the eight years of the National Student Survey (NSS), with 86 per cent saying they are satisfied overall with their course in this year’s survey.”
This inspirational and motivational 1 day workshop will explore:
- The 10 Things that Disney would do differently if he ran your University
- The 9 Principles of Service Excellence – How does Disney “DO” Customer Service?
- The 6 Keys to the “Magic Kingdom”
The workshop will be interactive with group and experiential activities
Doing it like Disney! – Universities Challenged!
What if…we did things Differently? …and What if…Disney ran your University?!
Who are your Customers?
Who are your Competitors?
Experiential Activity: Paradigm Shifter – Thinking Differently about Student Service
Seeing Your University through the eyes of a Student
“Moments of Truth” – Jan Carlsson SAS
Identifying our Competitors and our Clients / Partners
How do our Students see us?
How do our “Touchpoints” impact our Students’ “Moment of Truth”?
Seeing our University through the eyes of our Students.
Identifying areas for improvement in our “Touchpoints”
Self-Audit – How do we Measure up now? – Current State
Group Activity: Student Touch-Points – Mapping the Student Experience
Sprinkling the “Magic Kingdom” Dust: Disney’s Service Principles
The 10 Things that Disney would do differently if Disney ran your University
Disney’s Award Winning’ Service Principles of Service Experience Excellence
What are our Service Standards for “Student Experience Excellence?”
How do our OWN Levels of Service Excellence Stack Up??
Group Activity: A Self Audit
Creating a Culture of Innovation and Service Excellence within your University
How DO those guys do it? – Best Practice Principles of Innovation
Apple / Nike / 3M / HP / Disney / Harvard
Defining and applying the 3 ingredients of REAL Innovation into your University
Apollo 13 – Definition of Innovation – Video
What does Student Service Experience Excellence Look Like?
The Disney Creative Strategy – designing the Perfect 10 Student Experience Excellence
Dreaming the Student Service Experience of Excellence
Group Activity: The Perfect Student Experience Excellence Outcome – Future State – using Appreciative Inquiry
Student Experience Excellence requires Functional Team Working
The 5 Dysfunctions of a Team – Working as a Functional Team for our Students
10 Lessons of Teamwork – from The Geese – Video
Applying Winning Behaviours and Attitudes to our Student Experience
DeBono’s Thinking Hats – Understanding Challenging Personalities
Experiential Activity: Levitation Challenge
Identifying and Understanding Personality Types
The ABC of Managing difficult Student Behaviour
Transactional Analysis, Neuro–Linguistic Programming: Professional Communication Techniques
Experiential Activity: Navigating the Impasse
The 4 Principles of Achieving the Student Excellence Experience – FISH! DVD
Choose your Attitude
Make their Day
Be There for them
The FISH video / DVD has gone on to be the best selling training video/DVD of all time. Here is an extract from the Pike Place Fish web site: “For us it means going beyond just providing outstanding service to people. It means really being present with people and relating to them as human beings. We take all our attention off ourselves to be only with them…looking for ways to serve them. We’re out to discover how we can make their day. We’ve made a commitment to have our customers leave with the experience of having been served. They experience being known and appreciated whether they buy fish or not. And it’s not good enough just to want that – it takes an unrelenting commitment. We’ve made it our job to make sure that experience happens for every customer.”
These same FISH! Principles are now being applied to Universities and Colleges throughout the UK
Click Here for a Preview of this Award Winning Video – FISH!
Workshop Outcomes – Delegates will:
- Be inspired and motivated to shift their personal paradigm for Student Experience Excellence
- Consider your University through the eyes of a Student and create an Action List of improvements
- Learn the 3 vital ingredients to create a culture of innovation within your University
- Learn the 10 things which they would do differently…if Disney ran their University
- Explore Disney’s Principles of Service Excellence and Continuous Improvement and learn how to apply them to their University
- Create the “perfect Student Experience Excellence service” utilising Appreciative Inquiry Planning tools
- Learn how to build and/or contribute to high performance teams within the University
- Consider the relevance of breaking down silos in order to achieve Student Experience Excellence through the efficiency of Functional Teamwork
- Complete a Self-Audit of their own perceived Service competencies
- Explore Professional Communication Tools to enhance Student Service levels
- Consider the Service Principles of FISH! – the Award Winning DVD on Service Excellence and apply them to your University
The cost of this module is £ 875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses.
Click here to download an overview of this inspirational workshop: Creating Student Experience Excellence.
MTC understands that organisations need to work together to solve the whole problem. Extensive feedback from MTC users confirm that the tools we provide play an important, and in some cases, critical role in the success of initiatives that address the following areas of concern.
- Individual development and life skills
- Employment prospects and social skills
- Youth Offending and Re-offending
- School and Social Exclusion
- Substance Abuse
- Family Problems
- Poor Health
- Poor Academic Performance
- NEET Students
- Building Respect and Trust
- Developing Social Skills
- Increasing Self Confidence, Self Belief, Self Esteem, Self Awareness and Motivation
- Creating Winning Behaviours and Attitudes
- Developing and Applying Key Skills Stages 3-5
- Developing Problem Solving and Decision Making Skills
Used both inside and outside of a wide range of youth and community organisations around the world, MTC works to resolve the above issues effectively providing the following benefits.
- MTC is a catalyst that gets even the most apathetic and resistant of young people to really “Engage in Learning”.
- It provides numerous opportunities for positive assessment, which is used constructively and deliberately to build self-confidence, self esteem and personal self-worth for young people
- It improves skills in decision-making, problem-solving, planning, assertiveness and self-control and these have been proven to reduce Youth Offending and other destructive behaviours.
- It enhances thinking, personal and inter-personal skills and, unlike many sports, MTC is accessible to everyone regardless of age, physical or mental ability or skill level. It therefore provides a “level playing field” on which young people can have fun, learn and develop more positive, constructive and socially acceptable behaviours.
The MTC Goal Reference Matrix
Simply identify your preferred learning outcome for your Group and you will find several MTC experiential activities to provide you with the inspirational and motivational learning experience.
“We had a hugely inspirational day with Mobile Team Challenge. Their use of Appreciative Enquiry to facilitate Experiential Learning was so powerful that we placed an order for four equipment packages and associated training.” (Sue Cook of Wolverhampton City Council)
‘An awesome delivery technique which makes learning great fun – it’s changed my life’. (Moorlands College)
“I would highly recommend your equipment and training to anyone interested and would be glad to answer questions about our experience. Thank you again for your work in providing us with the tools and the knowledge to positively affect the world through the children we serve.” (Brian Flemming, Drug Action Council)
“When first approached by Mobile Team Challenge, who introduced us to a complete system that could successfully address Personal, Social and Health Education (PSHE) and Citizenship, we invited them to come to Ashmole School to run a one hour demonstration with a mixed group of our pupils. Within that short period we were amazed to see that through experiential learning all the pupils developed a wide range of core competencies. Mobile Team Challenge not only covers enhanced thinking skills but we also were very pleased to see that experiential learning can be adapted to meet varying identified needs, such as communication, team building, leadership, motivation & problem solving, etc. We noticed a dramatic change in a significant number of students. Mobile Team Challenge also has the additional benefits of being able to be used in all of our classrooms as well as sports hall due to its compact nature and ease of transportability. In support MTC has also been specifically developed with full risk assessments carried out for every activity. This is enhanced by specific programming, which will enable all of our teachers to safely run each of the 100+ activities with a very simple training introduction. Like most Upper and Middle schools we also have limited budgets set aside to develop a number of specific programmes. Fortunately Mobile Team Challenge offer direct funding support through specific governmental funding schemes for 100% of the cost of Mobile Team Challenge. With this support I strongly recommend you invite MTC to your school to run a demonstration to see for yourself what I can only describe as an invaluable PSHE system for your school.” (Anthony Filby Senior Teacher in charge of Pastoral Curriculum, Ashmole School, Southgate, North London)
“This programme is enjoyed by all the children from year Five through to year Nine and it is something they look forward to a great deal. We have organised adventure based programmes for the following reasons:
- To help new pupils coming in to the school get to know their staff and fellow pupils.
- To cover PSHE and Citizenship specifically relating to team work, communication and problem solving skills.
- To organise inter class and inter year teambuilding events.
- For staff training and development programmes.
- To expand the scope and the positive impact and influence that the school has within the local community.
In all my time teaching I have never encountered such an effective programme for interactive learning as Mobile Team Challenge. (Keith Pugh, Deputy Head-Teacher, Swanage Middle School, Swanage, Dorset)
“What a great way to teach valuable life lessons – by doing enjoyable activities and then discussing how to relate the learning from them back to real life.” (Tom Johnson, Carey Counselling Centre)
“Thanks for all your work delivering the training session. I have received fantastic feedback and I am positive that we will be able to take this forward to achieve cultural change and increased service standards to which we are aspiring! (Darren Baker, Head of Projects & Compliance, University of Essex Campus Services)
“The Course today was VERY engaging and enjoyable. I am glad that I have attended this course.” ( Team Leader Loughborough)
“An EXCELLENT Day – Thank You!” – (Employability and Tutorial Manager, North Hertfordshire College)