Creating a Positive Future for our Youth and Students

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Over the past 15 years the Mobile Team Challenge equipment has been adopted by many hundreds of youth organisations worldwide to create a positive and lasting change in the lives of the children and young people they support. Now, more than four hundred organisations worldwide look to the Mobile Team Challenge solution to provide them with powerful on-site activity and development programmes to create a positive future for their young people. One of the keys to the success, effectiveness and widespread use of the MTC approach is it’s power to engage, challenge and educate in a 100% interactive way. Used by all agencies involved with youth and community development and education it provides a unique and widely utilised resource. This includes Schools, Youth Offending Teams, Education and/or Social Services departments, Positive Futures projects, Police Forces, Military Outreach programmes, Rehabilitation Centres, Connexions Partnerships, Correctional Centres, Youth Justice Organisations, Health Authority, Local Authority, Probation, Youth Services, and the voluntary sector.

Life Changing Training for Young People

Click here to download the Mobile Team Challenge – Life Changing Training for Young People PDF

Click here to see a Video Clip of  the Mobile Team Challenge activities in action

Experiential Learning Interventions in School

Experiential Learning activities have been proven to be THE most efficient learning format available -( click on the links below to see the research and statistics to confirm this fact). Hundreds of schools over the UK are now integrating MTC kits and activities into their weekly curriculum.

Last year, Ofsted were on records as saying “…Teachers are delivering boring lessons…!” whilst that is a very generic criticism, we know from our Schools Clients that Ofsted really like the experiential learning techniques which MTC deliver – “if a school has invested in experiential learning techniques, it demonstrates to us that that school REALLY DOES have the Pupils / Students development at heart”.  

Here a some of the areas where we are seeing Pupil / Student Development:

 

 

 

Click here to download our offering of Award Winning Experiential Interventions for your School, College or University

Click here to download a PowerPoint to share with your Governors / Teachers / Parents

If you still need convincing…call us today  on 0844 745 2120 or email info@mtceurope.co.uk and arrange a FREE Demo at your School. All you need to is provide 10 willing volunteers and we will deliver a learning development experience of a lifetime.

Creating Student Experience Excellence

Universities Challenged!

How to provide “Value for Money” for your Students

The current squeeze on funding, the increase in competition, the greater demands for excellence from Students who now have a greater choice where to gain their education, revealing NSS league tables, the increasing fees – all demonstrate that the Further and Higher Education Sector has possibly never known such “extraordinary times” as those in which we are living today – confirmation then that “extraordinary measures” are required.

As Universities across the Country begin to focus more on commercial strategies as the competition increases it is vital that your University delivers Service Excellence and outstanding Student retention and satisfaction levels in order for their offering of further education to remain competitive and for the students to perceive that they have received good “Value for Money” in the face of Students fees increases.

In a competitive Higher Education Market, it is essential that any differentiator of courses offered or product is leveraged to its maximum in order to gain the advantage.

When services and products become similar – it is the excellence of the Service offered which plays a major deciding influence. But when the day arrives when every University offers Student excellence – it will be the Universities who can offer the “next level of service” who will sustain their success.

It is their experience which Students will remember and talk about to others.

 Delivering Student Experience Excellence

Likely Cost: £875 per Group of 15 for 1 day or £1500 for 2 Days

“If we don’t take care of our customers, someone else will.” Author Unknown

This Workshop focuses on analysing exactly how many things CAN go wrong in the “Student Facing” area of your College or University. It covers an in-depth analysis of every “Moment of Truth” where a Student or a Potential Student can form an opinion of your College or University based on their experience and it prepares a strategic “Analyse, Fix / Improve, Measure” process of Student-Facing activities in order to ensure Student Experience Excellence. The workshop looks at WHY? Disney has won the award for Best in Class for Customer service for almost 20 years. We explore the Principles of the Magic Kingdom and take in the award winning FISH! video as we focus on Student Experience Excellence. Delegates will compete a Service Improvement Plan during the workshop. Creating a Culture of Student Experience Excellence What IF ……. Disney ran your University?

Disney has won the “Best in Class” Award for their Customer Service Principles for the last consecutive 30 years

Now these principles are delivering excellence within Further and Higher Education Establishments across the UK                                                                                  

                                                                   Doing it like Disney!                                                      

                                             The Institute of Customer Service Says…                 

Measuring your Students Experience – NSS The “bar” for Student Service Excellence and Experience is getting higher each year for Universities to achieve.

The Higher Education Funding Council for England reported that: “Students are more satisfied with their experience at UK universities or colleges than at any time in the eight years of the National Student Survey (NSS), with 86 per cent saying they are satisfied overall with their course in this year’s survey.”                         

                    This inspirational and motivational 1 day workshop will explore: 

         The workshop will be interactive with group and experiential activities

               Doing it like Disney! – Universities Challenged!

Workshop Agenda

What if…we did things Differently? …and What if…Disney ran your University?!

Who are your Customers?

Who are your Competitors?

Experiential Activity: Paradigm Shifter – Thinking Differently about Student Service

Seeing Your University through the eyes of a Student

  “Moments of Truth”   – Jan Carlsson SAS 

Identifying our Competitors and our Clients / Partners

How do our Students see us?

How do our “Touchpoints” impact our Students’ “Moment of Truth”?

Seeing our University through the eyes of our Students.

Identifying areas for improvement in our “Touchpoints”

Self-Audit – How do we Measure up now? – Current State

Group Activity: Student Touch-Points – Mapping the Student Experience 

Sprinkling the “Magic Kingdom” Dust: Disney’s Service Principles

The 10 Things that Disney would do differently if Disney ran your University

Disney’s Award Winning’ Service Principles of Service Experience Excellence

What are our Service Standards for “Student Experience Excellence?”

How do our OWN Levels of Service Excellence Stack Up??

Group Activity: A Self Audit

Creating a Culture of Innovation and Service Excellence within your University

How DO those guys do it? – Best Practice Principles of Innovation

Apple / Nike / 3M / HP / Disney / Harvard

Defining and applying the 3 ingredients of REAL Innovation into your University

Apollo 13 – Definition of Innovation – Video

What does Student Service Experience Excellence Look Like?

The Disney Creative Strategy – designing the Perfect 10 Student Experience Excellence

Dreaming the Student Service Experience of Excellence

Group Activity: The Perfect Student Experience Excellence Outcome – Future State – using Appreciative Inquiry

Student Experience Excellence requires Functional Team Working

The 5 Dysfunctions of a Team – Working as a Functional Team for our Students

10 Lessons of Teamwork – from The Geese – Video

Applying Winning Behaviours and Attitudes to our Student Experience

DeBono’s Thinking Hats – Understanding Challenging Personalities

Experiential Activity: Levitation Challenge

Identifying and Understanding Personality Types

The ABC of Managing difficult Student Behaviour

Transactional Analysis, Neuro–Linguistic Programming: Professional Communication Techniques

Experiential Activity: Navigating the Impasse

The 4 Principles of Achieving the Student Excellence Experience – FISH! DVD

Choose your Attitude

Play!

Make their Day

Be There for them

The FISH video / DVD has gone on to be the best selling training video/DVD of all time. Here is an extract from the Pike Place Fish web site: “For us it means going beyond just providing outstanding service to people. It means really being present with people and relating to them as human beings. We take all our attention off ourselves to be only with them…looking for ways to serve them. We’re out to discover how we can make their day. We’ve made a commitment to have our customers leave with the experience of having been served. They experience being known and appreciated whether they buy fish or not. And it’s not good enough just to want that – it takes an unrelenting commitment. We’ve made it our job to make sure that experience happens for every customer.”

These same FISH! Principles are now being applied to Universities and Colleges throughout the UK

Click Here for a Preview of this Award Winning Video – FISH!

 Workshop Outcomes – Delegates will:

The cost of this module is £ 875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses.

Click here to download an overview of this inspirational workshop: Creating Student Experience Excellence.

 Working Together

MTC understands that organisations need to work together to solve the whole problem. Extensive feedback from MTC users confirm that the tools we provide play an important, and in some cases, critical role in the success of initiatives that address the following areas of concern.

Used both inside and outside of a wide range of youth and community organisations around the world, MTC works to resolve the above issues effectively providing the following benefits.

The MTC Goal Reference Matrix

Simply identify your preferred learning outcome for your Group and you will find several MTC experiential activities to provide you with the inspirational and motivational learning experience.

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Testimonials

“We had a hugely inspirational day with Mobile Team Challenge. Their use of Appreciative Enquiry to facilitate Experiential Learning was so powerful that we placed an order for four equipment packages and associated training.” (Sue Cook of Wolverhampton City Council)

‘An awesome delivery technique which makes learning great fun – it’s changed my life’.     (Moorlands College)

“I would highly recommend your equipment and training to anyone interested and would be glad to answer questions about our experience. Thank you again for your work in providing us with the tools and the knowledge to positively affect the world through the children we serve.” (Brian Flemming, Drug Action Council)

“When first approached by Mobile Team Challenge, who introduced us to a complete system that could successfully address Personal, Social and Health Education (PSHE) and Citizenship, we invited them to come to Ashmole School to run a one hour demonstration with a mixed group of our pupils. Within that short period we were amazed to see that through experiential learning all the pupils developed a wide range of core competencies. Mobile Team Challenge not only covers enhanced thinking skills but we also were very pleased to see that experiential learning can be adapted to meet varying identified needs, such as communication, team building, leadership, motivation & problem solving, etc. We noticed a dramatic change in a significant number of students. Mobile Team Challenge also has the additional benefits of being able to be used in all of our classrooms as well as sports hall due to its compact nature and ease of transportability. In support MTC has also been specifically developed with full risk assessments carried out for every activity. This is enhanced by specific programming, which will enable all of our teachers to safely run each of the 100+ activities with a very simple training introduction. Like most Upper and Middle schools we also have limited budgets set aside to develop a number of specific programmes. Fortunately Mobile Team Challenge offer direct funding support through specific governmental funding schemes for 100% of the cost of Mobile Team Challenge. With this support I strongly recommend you invite MTC to your school to run a demonstration to see for yourself what I can only describe as an invaluable PSHE system for your school.” (Anthony Filby Senior Teacher in charge of Pastoral Curriculum, Ashmole School, Southgate, North London)

“This programme is enjoyed by all the children from year Five through to year Nine and it is something they look forward to a great deal. We have organised adventure based programmes for the following reasons:

  • To help new pupils coming in to the school get to know their staff and fellow pupils.
  • To cover PSHE and Citizenship specifically relating to team work, communication and problem solving skills.
  • To organise inter class and inter year teambuilding events.
  •  For staff training and development programmes.
  • To expand the scope and the positive impact and influence that the school has within the local community.

In all my time teaching I have never encountered such an effective programme for interactive learning as Mobile Team Challenge. (Keith Pugh, Deputy Head-Teacher, Swanage Middle School, Swanage, Dorset)

“What a great way to teach valuable life lessons – by doing enjoyable activities and then discussing how to relate the learning from them back to real life.”  (Tom Johnson, Carey Counselling Centre)

         “Thanks for all your work delivering the training session. I have received fantastic feedback and I am positive that we will be able to take this forward to achieve     cultural change and increased service standards to which we are aspiring!  (Darren Baker, Head of Projects & Compliance, University of Essex Campus Services)

“The Course today was VERY engaging and enjoyable. I am glad that I have attended this course.” ( Team Leader Loughborough)

“An EXCELLENT Day – Thank You!” – (Employability and Tutorial Manager, North Hertfordshire College)