Health Care

Learning and Development Workshops For Health Care

sectors-picture05Hamlet once said “We are living in extraordinary times and extraordinary times require extraordinary measures”. Although this statement is now 400 years old – it is probably even more relevant today than it was in Hamlets’ time; and never has the Health Care Sector seen such extraordinary times as these we are living in today.

Recent events have proved that even Hospitals are not immune from the pressures of the economic climate and the bastions of the NHS are now being threatened by a surging tide of Private Health Care organisations springing up offering a competitive service.

I dare say that Hamlet never had to find £22bn of Operational Savings or go cap in hand to the Government of the day for a further £8bn…or even worry about a 5 Year Forward View (5YFV).

Hospitals and Trusts in serious debt, investigations into poor practice, the patients now having a greater choice of where they get their health care, increasing pressure to achieve Government targets etc – all seem to describe the “extraordinary times” in which we are living … which is why…we need strategies which will create “extraordinary measures” in order to thrive in such extraordinary times.

Even Prince Charles has recently suggested that…
“Doctors must learn ‘Care and Compassion’ The Health Service must listen to its patients and be more caring. This inevitably raises the question: “Are we doing enough to ensure there is sufficient empathy and compassion instilled throughout training in medical schools and in later hospital training?”

And, in an unprecedented move, the Chief Nursing Officer for England said; “Nurses will now be formally judged on the compassion they show in treating patients with dignity and respect”.

Our range of Workshops have been specifically tailored and designed to deliver “extraordinary measures strategies” to the Health Care Sector in order to achieve Patient Experience Excellence in our Hospitals and Care Homes and to ensure that our Health Care and Patient Care Professionals adopt the correct “Winning Attitudes and Behaviours” to embrace the current challenges whilst increasing their Patient Focus and Patient Compassion.

4 Inspirational Workshops and Events to raise Morale, Motivation and Culture Change within Health Care to equip your Staff for 5YFV

MTC_NHS 4 courses

 

Click here to download an overview of these 4 Inspirational Workshop Offerings.

NHS Leading Change - Adding Value

When Clinical Intelligence Meets Emotional Intelligence

Click here to download the When Clinical Intelligence Meets Emotional Intelligence PDF.

NSH Institute of Innovation - E.I.

How do your 8 Emotional Intelligence Behaviours stack up when you’re under Pressure?

When Clinical Intelligence

Improving Patient Outcomes whilst Reducing Costs with LEAN Thinking

Lean Thinking in the NHS - jpg

Click here to download an overview of Lean Thinking in the NHS

    What is Lean?

 At the NHS Confederation Conference in Liverpool in June 2015, the Right Honourable Jeremy Hunt MP and Secretary for Health said:

“We need to be able to pinpoint more clearly where there is the greatest potential to improve patient outcomes by reducing avoidable costs through more innovative use of preventative measures by utilising methods such as Continuous Improvement techniques and LEAN Thinking concepts which Toyota have deployed so successfully.”

So…what IS Lean Thinking and HOW can it help the NHS in their cultural change programmes?

Lean is a unified approach to achieving improved performance, which, when correctly deployed, will drive continuous improvement, or even dramatic step changes in performance, and will be a major enabler in achieving the goal of becoming an    “Outcome Focussed Organisation”.

From integrating quick pace transformational change to maximising customer value whilst minimising waste, the Lean Continuous Improvement principles create the Winning Behaviours and Attitudes across the “people and processes” across any organisation.

“We must become far more disciplined in managing project programmes with less dependency upon a few key individuals and more systematic and rigorous approach to project and programme delivery across the whole organisation” – is a strategic statement of intent which we hear on a daily basis from many organisations and the implementation and practice of the transforming 5 Principles of Lean and Continuous Improvement are the perfect vehicle required to achieve this desire.

In the current political and economic climate there is a focus on public services to do more for less, i.e. to be more efficient. NHS departments and local authorities are in the process of working on the detail of how budget cuts will be implemented. An important methodology at the disposal of public sector managers is Lean, which can deliver many benefits.

The approach can be applied in many situations and is equally relevant within the private and public sectors. Many major organisations have already adopted the methodology of Lean and they are experiencing remarkable improvements as a result.

Using a rigorous data based approach, Lean encompasses an extremely wide and comprehensive toolkit as well as a structured methodology for deploying these tools, to increase customer satisfaction, drive out errors and waste, reduce cycle times, reduce costs and improve delivery.

The Graphic above illustrates the key imperatives required for a successful and highly efficient implementation

In today’s volatile healthcare environment, health information managers are being asked to do more with less—less staff exertion, less technology, less time, and less workspace—while providing patients, physicians, nurses, and administrators with a high level of service. To meet increasing demands, HIM professionals can join their healthcare colleagues in looking to lean thinking, a philosophy of management that focuses on process improvement and change management.

Lean thinking can be used to identify and eliminate waste in any activity performed within a facility. Based on the Toyota model, lean thinking focuses on how efficiently resources are being used, and with each step in a given process stops to ask “what value is being produced?” The method can be used to improve service to any group within a facility, including eliminating processes that offer no value to healthcare’s ultimate customer: the patient.

BWH - Value Stream Mapping

Recently when running this 2 day workshop at Birmingham Women’s Hospital – the team completed a Value Stream Map of their Patient Outpatients – Patient Journey and identified 25% in efficiency savings and also 8 Areas of Waste which they have now created Lean project Teams to address.

8 Wastes of Health Care

Creating a Culture of Service and Patient Experience Excellence
What IF … Disney ran your Hospital or Care Home?

NHS Next Stage Review stated: High Quality Care for All “The skills for listening, understanding and responding to the needs of individual patients and supporting them to manage their health in a manner that is respectful of diversity and difference must, wherever possible, be incorporated into education and training programmes.”

A FUN, Inspirational and Motivational 1 day Workshop for up to 12 delegates.
On Site for £ 875 + VAT

Disney has won the “Best in Class” Award for their Customer Service Principles for the last consecutive 30 years
… now these principles are delivering Patient Experience Excellence within the NHS and Care Homes across the UK…

The 10 Things you would do differently IF Disney ran your Hospital or Care Home

“…in an unprecedented move, the Chief Nursing Officer for England says nurses will now be formally judged on the compassion they show in ‘treating patients with dignity and respect’….”

Creating a Vision of Compassion and Patient Experience Excellence for all Health Care and Patient Care Professionals. Applying Compassion, Courage, Competency, Communication, Care and Commitment through Patient Experience Excellence through the creation of Patient Focused Winning Attitudes and Behaviours.

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What IF … Disney ran your Hospital or Care Home?

Mickey Mouse Customer Service? … I think NOT!!

Workshop Agenda

Click Here for a Preview of this Award Winning Video – FISH!

Delegates will:

The cost of this module is £ 875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses.

Click Here to download an overview of this highly popular workshop

Emotionally Intelligent Communication – The Growing Importance of the role of Emotional Intelligence within Health Care

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Harvard Business Review says “In hard times, the soft stuff often goes away. But Emotional Intelligence, it turns out, isn’t so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors, or be compassionate in a crisis, no amount of attention to the bottom line will protect your career. Emotional intelligence isn’t a luxury you can dispense with in tough times. It’s a basic tool that, deployed with finesse, is the key to professional success.”

Why it is important to develop Emotional Intelligence within Patient Care

Our moods and emotions influence our behaviours on every workplace interaction and relationship. They influence fundamental areas like empathy, decision making, resilience to pressure, motivation / engagement etc.

Showing a genuine concern (empathy and compassion) for patients’ needs, smiling and making eye contact are all critical to a patients’ perception of service quality and patient experience.

Importantly, research has shown that GP’s with a higher level of emotional intelligence have a faster rate of patients returning to full health after illness.

Doctors, Nurses and Hospital Staff who are high in emotional intelligence are able to manage their own impulses, communicate with others effectively, manage change well, solve problems and use humour to build rapport in tense situations. These people will have empathy, remain optimistic even in the face of adversity, are gifted at educating people in difficult and sensitive situations and/or handling complaints in a service role.

Understanding our Patients through the development of the Emotional Intelligence in our Staff is the key to ensuring that we retain our differentiator by delivering a Patient Experience which will never be forgotten.

Emotional Intelligence is what makes your Staff and your Hospital stand out from the crowd.

Why is it important to develop Emotional Intelligence within Health Care?

Emotional intelligence and leadership skills among NHS managers: an empirical investigation

Abstract

A total of 43 managers from a range of disciplines and with varying levels of seniority, employed in an NHS mental health setting, participated in a research project looking at emotional intelligence (EI) and leadership styles. All of the participants completed the electronic versions of Emotional Quotient Inventory and Bass and a Leadership Questionnaire. Four groups of leaders were then produced, based on overall EI and transformational/transactional leadership scores, and were compared across the groups. The results showed a statistically highly significant difference between the groups, and it was concluded that a strong relationship existed between high levels of EI and high levels of transformational/transactional leadership styles. This study shows that a significantly different style of leadership can reasonably be predicted when a high EQi score is encountered, and that a high transformational/transactional leadership score implies that a high EQi score is also highly likely to be present. No evidence was obtained about causal direction to explain whether EI causes a particular leadership style or vice versa, and further research using a larger sample is recommended.

The International Journal of Clinical Leadership
The evidence of the above and similar experiences from our work with hospitals in the UK indicates that there is a very close correlation between Emotional Intelligence and Leadership Skills. Our proposal for the Enhanced Communication Skills Module is to run a one day workshop on all 8 behaviours of emotional intelligence – all of which are paramount to professional communications from transformational leaders.

Delegates will:

Empathy and Compassion is an emotional capability closely associated with Emotional Intelligence (EI), and the good news is that (unlike our Intelligence Quotient which is thought to largely fixed by early adulthood), we continue to develop emotional awareness and social skillsthroughout our lives… If… we choose to.

Daniel Goleman has defined emotional intelligence as ‘…the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.

The development of these 8 behaviours will create transformational leaders.

The Chief Nursing Officer for England recently said; “Nurses will now be formally judged on the compassion they show in treating patients with dignity and respect”.

Compassion and Empathy are measurable as Emotional Intelligence Behaviours and many Hospitals are using E.I. Tools to measure competencies and developmental needs of their Staff.

The cost of this module is £875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses. It is recommended that all delegates complete an E.I. Profile Reports prior to attendance: £65 + VAT per delegate for a 16 page advanced report. If a delegate has already had an E.I. Profile Report for any of the previous MTC workshops then it will not be necessary to complete another test.

 

NEW from Myers Briggs available through Mobile Team Challenge… Discover the new MBTI written specifically for Health Care Professionals

Getting to the heart of patient care

Designed exclusively for healthcare professionals, the report highlights how they deliver information to and spend time with patients, and explains why misunderstandings and conflicts may sometimes arise when giving care. Recognising that caring can often take place within a stressful environment, the report also describes the impact of work stress as it affects care style, and provides tangible advice for ‘how to get yourself back’.
Why use the Myers-Briggs Report for Healthcare Professionals?

Sections of the report include:

When to use the Myers-Briggs Report for Healthcare Professionals

The report can help doctors, nurses, healthcare assistants and other clinical staff involved in patient care who want to increase their communication effectiveness to:

Order your personalised Myers Briggs Report for Health Care professionals now for £55 + VAT

Click here to see a sample report

 

Key Communication Skills to deliver results

This one day workshop will focus on the 3 primary emotional intelligence behaviours of; Influence, Empathy and Self Awareness.

When health care personnel use communication skills effectively, both they and their patients benefit. Firstly, doctors identify their patients’ problems more accurately. Secondly, their patients are more satisfied with their care and can better understand their problems, investigations, and treatment options. Thirdly, patients are more likely to adhere to treatment and to follow advice on behaviour change. Fourthly, patients’ distress and their vulnerability to anxiety and depression are lessened and finally, professional communication internally (for example, Doctors to Pharmacy etc) increases efficiency and patient satisfaction

Delegates will:

The cost of this module is £ 875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses. If required, E.I. Profile reports are £65 + VAT per delegate for a 16 page advanced report.

 

Leading the Team

This one day workshop will focus on the 5 primary emotional intelligence behaviours of; Decisiveness, Motivation, Influence, Empathy and Self Awareness.

According to Peter Senge (the world guru on Building Teams), most of us have experienced being part of a great team – a group of people who:

Great teams like this have learned how to work together to produce extraordinary results – this Mobile Team Challenge Workshop will help create such skills within a team leader and will enable them to create high performance teams.

This “Leading the Team” programme from Mobile Team Challenge has become the defacto standard across 52 RAF bases in the UK as well as Afghanistan, Cyprus, Falklands and several overseas stations, including the RAF Red Arrows Display Team, where over 3,000 RAF personnel have participated in the MTC experience of learning how to Lead their Teams.

The workshop is based around Stephen Covey’s bestselling book – The 7 Habits of Highly Effective People – and the workshop will apply the 7 habits to assist Team Leaders in the development of a highly effective team.

Delegates will:

The cost of this module is £ 875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses. If required, E.I. Profile reports are £65 + VAT per delegate for a 16 page advanced report.

This course will include several “Challenge by Choice” Team Leading activities

 

“The 7 Habits of Highly Effective Teams”

Preventing Stress through Positive Management

This half day workshop will focus on the 6 primary emotional intelligence behaviours of; Stress Resilience, Decisiveness, Motivation, Influence, Empathy and Self Awareness.

Stress is likely to become the most dangerous emerging risk to business in the early part of the 21st century“… so says the Association of Insurance and Risk Managers.

Pro-actively identifying the dis-stress creators and the ‘early warning’ signs of stress and distress is critical to our understanding as to the dangers lurking in our homes and our workplaces. Lifestyle awareness and stress management are the keys to healthy well being and motivated individuals.

This half day workshop will look at the causers of stress and will advise the delegate what they can do to eliminate the stressors in their life.

This workshop is also vital for Team Leaders as they explore the impact of their leadership style upon their reportees can actually be the cause of stress.

Delegates will:

The cost of this module is £450 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses. If required, E.I. Profile reports are £65 + VAT per delegate for a 16 page advanced report.

If two, half day workshops are delivered on the same day – the daily rate for 2 consecutive workshops will be £ 875 + VAT

 

Planning and implementing Change

This half day workshop will focus on the 6 primary emotional intelligence behaviours of; Stress Resilience, Decisiveness, Motivation, Influence, Adaptability, Empathy, Conscientiousness and Self Awareness.

…If you always do what you always did… you’ll always get what you always got…

Sadly the above statement is no longer true in the case of Woolworths or MFI or Comet or JJB Sports or Saab or Jessops or…

Hamlet once said “..we are living in extraordinary times… and extraordinary times require extraordinary measures…” if this were true in Hamlet’s day, it is certainly true it today’s NHS and as we have sadly seen, the Health Sector is not immune to the austerity climate in which we work today. This half day workshop inspires and motivates delegates to see change “differently” and to assist them with the tools and techniques required to create their “extraordinary measures”.

This half day workshop on “Leading through, and beyond, Change” will prepare the delegates for the future challenges and adventures.

Delegates will:

The cost of this module is £450 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses. If required, E.I. Profile reports are £65 + VAT per delegate for a 16 page advanced report. If two, half day workshops are delivered on the same day – the daily rate for 2 consecutive workshops will be £ 875 + VAT

 

An Introduction to Marketing

The Chartered Institute of Marketing believes that if marketing is used effectively it can be instrumental in reducing costs by enabling hospitals to segment their customers into clearly identifiable groups which have specific and quantifiable needs. By doing this, hospitals are able to allocate funds where they are most required and, at the same time, reduce unnecessary spending.

Patients will also be able to have a bigger say in the development of hospital services as marketing disciplines will encourage all hospital staff to solicit, and listen to, patient feedback through a variety of qualitative and quantitative styles utilising methods ranging from surveys, questionnaires, and social marketing techniques.

This workshop will apply commercial marketing concepts and business strategies to Medway Community Health’s service strategies; Mobile Team Challenge Marketing specialists will work with MCH to clarify the content and learning outcome requirements.

Delegates will:

The cost of this module is £ 875 + VAT for groups of up to 12 delegates. This cost includes all preparation, materials, workbooks and trainers expenses.

 

Testimonials

“A Life Changing Experience…” (Regional Director, BUPA)

‘Brilliant, Brilliant, Brilliant!” – some great learning metaphors from the MTC way of Learning and Development” (BUPA – Southern Area Training Team Manager)

‘A very powerful way of introducing Emotional Intelligence in a way we never have before. Loved the activities and experiential learning approach – MTC are a highly recommended learning and development organisation’ (BUPA – Northern Area Training Team Manager)

“Received great feedback again – you are REALLY making an impact and it is fab”
(Education and Learning Team, Birmingham NHS)

“Each and every participant spontaneously felt that they ought to come individually and tell me how fantastic your course was! They felt really motivated, learnt a lot and really enjoyed the day”.
(Head of Medicines, Birmingham NHS)

“An excellent course – very professional and well presented. Thank you”.
(Head of Learning and Development, S. Warwickshire NHS)

“An excellent day – thank you” (Superintendent Radiographer Derbyshire NHS)

“I AM SO MOTIVATED!! … I hope my colleagues are too! ☺”
(E-Learning Supervisor, Birmingham NHS)

“Enjoyable and Fun…but well informed!” (Senior Manager: National Care Home)

“Thank you for the inspiring 2 day’s training you did for us recently, we have noticed a difference already!”
(Director for Organisational Development NHS Trust S. Region.)

“Best Training EVER!!!”
(Senior Pharmacist, Birmingham NHS)

“Thank you! – You have made me feel empowered and informed and also feeling that, as a team, we can achieve anything!” (Regional Manager BUPA)

“I’d give this course and 11 out of 10! … Best I’ve attended”
(Team Supervisor Birmingham NHS)

“Excellent course will recommend to others!!” (Superintendent NHS Leicester)

“Our experience with over 150 participants to date has demonstrated that the Emotional Intelligence profiling process has increased their self awareness and motivates them in their roles” (Professor Abdol Tavabie Dean of Post Graduate General Practice Education for Kent, Surrey & Sussex Deanery)

“Amazing day, the best training session I have attended in a long time. Look forward to putting my learning into practice.  I feel much more focused” – Clinical Lead, Birmingham Children’s Hospital NHS Trust

“..the day was “inspirational” and “brilliant….” – (Chief Executive. W.Sussex NHS Hospitals Foundation Trust) – following a keynote speech at the W.Sussex NHS Conference

An excellent course – very professional and well presented. Thank you Barry“.                       (Chris Belcher, Head of Learning and Development, S. Warwickshire NHS)

“An excellent day – thank you” (Superintendent Radiographer Derbyshire NHS)

“We had an amazing day! – this has changed the thinking of our Management Team – VERY professional and thought provoking” (Debbie Fryer Director of HR & OD, Aintree University NHS Foundation Trust Hospital, Liverpool)

“A VERY motivational and inspirational day…” – (Divisional Director of Operations for Clinical Support Services at Chelsea and Westminster NHS)

“Fantastic – very motivational…” Lead for Patient and Staff Experience. Chelsea and Westminster NHS

“Absolutely amazing experience/training…”Service Improvement Lead, Chelsea and Westminster NHS

“It was brilliant! – Thank You – Loads of Food for thought for me!” – Lead Nurse, Birmingham Children’s Hospital

“An enjoyable session – very interesting – and I enjoyed the teaching method that was used” – Clinical Lead, Birmingham Children’s Hospital

“Good insights and made relevant to the NHS – inspiring and excellent as ever” – (Debbie Fryer, Director of HR & Organisational Development, Aintree University Hospital NHS Foundation Trust and Chair of the Foundation Trust HR Directors Network following a key note speech at the FTN Conference at Church House, Westminster)

“Challenging, inspirational and motivational – excellent feedback from all delegates for your presentation…”  (Deputy Director of Human Resources, NHS / HPMA Luton & Dunstable  NHS Hospitals Foundation Trust) – following a keynote speech at the E, Midlands HPMA / NHS Conference at Newmarket Race Course

“Dear Barry, I probably ought to be lodging a protest! Since the training course, I have had a steady stream of staff at my door. Each and every participant spontaneously felt that they ought to come individually and tell me how fantastic your course was! They felt really motivated, learnt a lot and really enjoyed the day. I can see that you may become a regular feature of the training of the pharmacy department! Thank you. (Professor Anthony Sinclair, Chief Pharmacist and Head of Medicines, Birmingham Children’s Hospital NHS)

“thank you once again for yesterday – it was amazing and yes!, lots of positive feedback!”  (Amanda Lyes, Chief Corporate Services Officer, Ipswich & East Suffolk CCG & West Suffolk CCG)

“The potential of the Emotional Intelligence EQ System in this PCT will be immense and I am looking forward to using it”. Head of O.D. S. Staffs PCT

The Emotional Behaviours in the Workplace process as used by Mobile Team Challenge has been used in a variety of SHA’s, NHS Trusts and medical practices including: British Medical Association, Carers Foundation Trust, Chesterfield NHS Trust, Central Lancashire PCT, East Midlands Deanery, South Staffs PCT, York Hospitals NHS Foundation Trust, Greater Glasgow and Clyde PCT, London Strategic Health Authority, University College London Hospital, School of Health and Social Care etc

First in Experiential Learning and Development

Click here to download the Mobile Team Challenge – First in Experiential Learning and Development PDF

The MTC Goal Reference Matrix

Simply identify your preferred learning outcome for your Group and you will find several MTC experiential activities to provide you with the inspirational and motivational learning experience.

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FREE Emotional Intelligence Trial Report

Click below to take our free Emotions and Behaviours at Work Assessment. To create a new trial account please enter your e-mail address and click on the submit button so we can send you the account information.