Conflict Resolution Workshops

Creating Winning Behaviours & Attitudes: High Performance Team Building

  •     Cost: £ 875 per Group of 15 – 1 day: £1,450 for 2 day Workshop

NOW with Myers Briggs or Emotional Intelligence Profiles at £30.00 + VAT per delegate

“Coming together is a beginning, staying together is progress, and working together is success.”
Henry Ford

A variety of bespoke Workshops that demonstrate the way to unleash collective potential power in Teams in order to maximise their effectiveness and to give them a competitive edge. The sessions explore Team dynamics, Team psychology, Shared Visions/Goals and Belbin models whilst also building trust, confidence, motivation and morale and utilises innovative Coaching techniques in the pursuit of Team Excellence and effective Teamwork.

This course combines adventure experiential learning and self awareness techniques – either at our Adventure Centre or on-site. The course refers to Patrick Lencioni’s “The 5 Dysfunctions of a Team” and also Dr Stephen Covey’s “The 7 Habits of Highly Effective People”.

SO…. you think you know your Team? …click here to see…..

The 5 Dysfunctions of a Team: Patrick Lencioni

Patrick Lencioni has been described by the One-Minute Manager’s Ken Blanchard as “fast defining the next generation of business thinkers.”

His passion for organisations and teams is reflected in his writing, speaking and consulting. He is the author of five business books, including The Five Dysfunctions of a Team, which continues to be highlighted on The New York Times, Business Week, Wall Street Journal and USA Today best-seller lists

Pat’s work has also been featured in numerous publications such as Fast Company, INC. Magazine, USA Today, Entrepreneur, Drucker Foundation’s Leader to Leader and The Harvard Business Review and this module will encourage delegates to carefully consider Lencioni’s 5 dysfunctions of Teams.

In brief summary, the 5 principles are as follows:

1. Absence of Trust

The first dysfunction is the absence of trust amongst team members. The type of trust the author is talking about here is the ability of group members to show their weaknesses, to be vulnerable and open with one another. Trust is never generated in teams when the team members are not prepared to be vulnerable. Instead they feel the need to be right, to be strong and competent, so much that they are unable to be vulnerable and open with one another. Trust requires that team members have confidence in each other intentions, that they are good and therefore have no reason to be protective and careful in the team. The when I ‘m vulnerable it will not be exploited and used against me by the team. The lack of trust amongst teams is a huge waste of time and energy as team members invest their time and energy in defensive behaviours, reluctant to ask for help and to assist others.

The key to overcoming a lack of trust is shared experiences, multiple follow-throughs and integrity. In the fable the team completes a Myers Briggs assessment to get the team talking about one another’s strengths and weaknesses and so become comfortable with one another. There are many other personality profiling tools and activities available and one of the more simple concepts is to understand the diversity of personalities and characters by considering the 6 “Types” as described in Edward DeBono’s Six  Thinking Hats.


“…teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.”

The primary role of the leader is to lead my example, be the first one to be vulnerable, and create an environment where it’s safe to be vulnerable. Building trust makes conflict possible!

2. Fear of Conflict

Trust is the foundation of great teams and its trust that makes team conflict possible. Teams become dysfunctional when they are unable to productively deal with conflict. All meaningful relationships require productive conflict for them to grow. Healthy conflict occurs when people talk about the issue at hand avoiding personal attacks, looking for the best solution for the team. Teams tend to avoid conflict often replacing it with an artificial harmony.

“Harmony itself is good, I suppose, if it comes as a result of working through issues constantly and cycling through conflict. But if it comes only as a result of people holding back their opinions and honest concerns, then it’s a bad thing.”

We wear masks and focus on being nice to everyone. However, productive conflict is required for teams to become functional. This allows for meaningful dialogue where people are open to share, without feeling fearful of reprisal or criticism. One of the worst team dysfunctions is when you have a team of “yes men”.

Leaders need to encourage debate, support it and keep it productive. Teams who avoid conflict spend much time “off-line” never making decisions that the group can commit to. Healthy and productive teams accept that conflict is a normal part of being in a team to learn to deal with it productively.

“…meetings and movies have a lot in common…A movie, on average, runs anywhere from ninety minutes to two hours in length. Staff meetings are about the same…And yet meetings are interactive, whereas movies are not…And more importantly, movies have no real impact on our lives…. [And]…Every great movie has conflict. Without it, we just don’t care what happens to the characters.”

When working with teams leaders need to understand the importance of conflict in teams, being careful not to try and steer the team towards premature resolution of conflict with the intention of protecting people. It’s important for leaders to help the team members to learn and develop positive conflict resolution skills. The beast way to do this is for leader to “lead by example”, modelling the appropriate behaviours, rather than trying to smooth over the conflict.

What Leaders and their teams must do is learn to identify artificial harmony when they see it, and incite productive conflict and resolution in its place. As Bruce Tuckman identified, every Team goes through a “STORMING” stage in its dynamic evolution and this frequently manifests itself as “conflict”.

3. Lack of Commitment

When teams engage in productive conflict they can confidently commit and buy-in to decisions. Commitment is a function of clarity and buy-in. Productive teams make clear decisions and are confident that they have the support from every team member. A lack of commitment usually arises from not hearing all the teams concerns before making a decision. There can be no commitment without debate. People will not buy into something when their opinions and thoughts on the matter were not included and discussed. “If they don’t weigh in, then they won’t buy in.” This is not as much about seeking consensus as it is about making sure that everyone is heard.

“The point here is that most reasonable people don’t have to get their way in a discussion. They just need to be heard, and to know that their input was considered and responded to.”

At the end of the day everyone needs to get to the point where they can say, “I may not agree with your ideas but I understand them and can support them.

“When people don’t unload their opinions and feel like they’ve been listened to, they won’t really get on board.”

Leaders can help to facilitate commitment by reviewing all key decisions made at the end of team meetings, making responsibility and deadlines clear.

4. Avoidance of Accountability

Without team commitment you cannot have accountability. If the team is to be accountable, everyone must have a clear understanding of what is expected of them.

“People aren’t going to hold each other accountable if they haven’t clearly bought in to the same plan.”

At the end of the day it’s about each team member being accountable to the team. This means that a team member never lets the team down when it comes to meeting commitments. The team needs to hold their peers responsible for achieving results and working to high standards. It’s the responsibility of each team member to hold one another accountable and accept it when others hold them accountable.

It’s often the case, that when teams are not holding one another accountable it’s usually because they’re not measuring their progress. It’s important to make clear what the team’s standards are, what needs to get done, by whom and by when. Ambiguity is the enemy of accountability.

5. Inattention to Results

When teams are not held accountable the team members tend to look out for their own interests, rather than the interests of the team. A healthy team places team results as the most important goal. When all team members place the team’s results first the team becomes results orientated.

“Our job is to make the results that we need to achieve so clear to everyone in this room that no one would even consider doing something purely to enhance his or her individual status or ego. Because that would diminish our ability to achieve our collective goals. We would all lose.”

Leaders need to make the teams results clear for all to see, rewarding the behaviours that contribute to the team’s results. It’s the responsibility of the leader to keep the teams focus on results.

Click Here to watch a short video of The Five Dysfunctions of a Team

Click Here to see how Myers Briggs Type Indicator Profiles link with how to AVOID  Patrick Lencioni’s The 5 Dysfunctions of a Team

Cohesive Teams

By addressing these dysfunctions, what results, is a cohesive team….

“…and imagine how members of truly cohesive teams behave:

  1. They trust one another. 2. They engage in unfiltered conflict around ideas. 3. They commit to decisions and plans of action. 4. They hold one another accountable for delivering against those plans 5. They focus on the achievement of collective results.

                                                           Developing High Performance Teams

                                                           through Team Working Excellence


                                                    “The 7 Habits of Highly Effective Teams”

                                     £ 875 + VAT for a Group of 12 – NOW Includes a personal

                                      Myers Briggs Type Indicator Profiling for all Delegates

                                                            and an  Individual & Team Mapping


£1,450.00 + VAT for a 2 Day Programme – includes Myers Briggs or Emotional Intelligence Profiling FREE OF CHARGE including a “5 Dsyfunctions of a Team Assessment” of YOUR Team… and LOTS of in-house Team Building Activities! 

 What better time is there than the present to develop your team into a High Performance Team in order to take on the challenges of the current climate?

This workshop has been specifically designed:

  • To create Team Bonding and Team Working
  • To create Team Excellence and Team Spirit
  • To inspire and motivate individuals to “Play as a Team”
  • To understand the roles that people play in Teams (Belbin) – delegates will participate in a Belbin Profiling to see their preferred role in a Team environment.
  • To strengthen relationships within the Team
  • To build trust within the Team Members
  • To explore “Leadership, Followership….and Conflict!
  • To identify “The 7 habits of highly effective teams” (Covey)
  • To enhance honesty and respect for each other team members.
  • To appreciate and embrace diversity within Teams – covering Conflict Management and Resolution within Teams
  • To build professional rapport within the Team
  • To explore Effective Communication within the Team (NLP)
  • To create a Team Vision and Objectives (Appreciative Inquiry)
  • To SOAR! – identify individual and team Strengths, Opportunities, Aspirations and measurable Results in your Team and Business (Disney Creative Strategy)
  • To learn Breakthrough Strategic Thinking Techniques
  • To develop an understanding of people types (Myers Briggs) –   The 1 day Workshop covers Myers Briggs Types in Group and each delegate will receive a personal MBTI profile report and (subject to team agreement and approval to share their MBTI types) will map the Teams’ profiling types on a group matrix.–
  • To participate in state of the art Experiential Activitiesmake Personal and Team Development FUN!!
  • Having been quoted by several politicians over recent years, Hamlet once said…“We are living in extraordinary times, and extraordinary times require extraordinary measures”What “extraordinary measures” will you and our Team be putting together in order to stay ahead of the game ? Utilising the revolutionary Award Winning Mobile Team Challenge Experiential Equipment – the “indoor outward bounds” equipment…. all on YOUR premises.Listen to what the Red Arrows say…“Teamwork…It’s all about TRUST…” Squadron Leader Graham Duffy (Red 4) – Mobile Team Challenge Team Working Excellence Workshop: RAF Cranwell

               Creating Team Working Excellence: Workshop Agenda

                          “The 7 Habits of Highly Effective Teams”

  • Habit One – “Be Proactive!”
  • What is a Team?
  • The 5 Dysfunctions of a Team – Lencioni
  • Assessing the functionality of our Team
  • Understanding Team Dynamics
  • There’s Leadership, Followership and there’s…CONFLICT!
  • Experiential Activity: Trust Vee / Trust Me
  •  Habit Two – “Begin with the end in mind”
  • Creating “buy-in” through Shared Visions using Appreciative Inquiry
  • Increasing the level of Accountability in our Team
  • Collaborative Working across Teams and Organisations
  • Experiential Activity: Shared Visions and Buy-In
  • Habit Three – “Put First things First”
  • Creating optimised efficiency through prioritisation
  • The “important and urgent” analysis of what we do in our Team
  • Where do most successful teams spend their time?
  •  Experiential Activity: Spiders’ Web
  • Habit Four – “Think Win-Win”
  • Overcoming the Fear of Conflict on our Team
  • Embracing Conflict in the Team
  • Conflict Resolution and Management within Teams
  • Experiential Activity: Levitation Challenge
  • Habit Five – “Seek First to Understand – then be Understood”
  • Analysing Communication Styles in Teams
  • Increasing our awareness of Personality Types: Myers Briggs Profile Mapping
  • Using Neuro-Linguistic Programming to improve Communications
  • Transactional Analysis
  • DeBono’s Six Hats
  • Listening and Communicating Skills
  • Experiential Activity: Teeter Totter Bridge
  • Habit Six – “Synergise”
  • The Roles People Play in Team – Belbin
  •  Motivating and Energising Techniques
  • Experiential Activity: Belbin Profiling
  • Experiential Activity: Big Foot and Matrix Walk
  •  Habit Seven– “Sharpen the Saw”
  • Maintaining Peak Performance
  • Recognising and applying the “Stress Busters”
  •  Overcoming Frustration and Conflict emotionally
  • Experiential Activity: Operation Transfer
  • Experiential Activity: Personal Bio-Rhythm Profiling with HeartMath Software as used by the Ryder Cup team

What’s with the Goose?

MTC use the goose on our logo because there are SO many lessons that we can learn from the geese to help us understand the power of teamwork. Take a look at our latest video here and see how many lessons you can learn.

Click Here  to download the Winning Behaviours – Team Working Excellence

Train The Trainer: MTC Facilitation: Conflict

Likely Cost: £1,940 for 12 people for 2 days

Conflict to Collaboration – This course is available for MTC Clients who have purchased the Conflict to Collaboration Upgrade Kit.

2 Day Course Content

  • Need to have successfully completed MTC Phase I training before completing the Conflict to Collaboration course
  • Learn and practice behavioural change triggers
  • Learn the Causes and Triggers of Conflict
  • Complete a personal Conflict Style psychometric profiling
  • Learn how individuals address Conflict
  • Learn the Emotional Intelligence response to Conflict
  • Learn and practice the advanced principles of Appreciative Inquiry Review techniques
  • Learn how to understand the 4 temperament basics
  • Familiarise themselves with the MTC Conflict to Collaboration activities
  • Learn how to apply Restorative Justice with MTC activities
  • Learn how to use the Lencioni Conflict Resolution model
  • Undergo a personal bio-rhythm test to demonstrate brain patterns under stress and conflict
  • Learn how to re-frame Conflict
  • Cover Health and Safety aspects of the kit
  • Cover emotional health and safety aspect of the Conflict to Collaboration kit
  • Learn how to design an outcomes-based MTC Conflict to Collaboration session
  • Explore and demonstrate the 10 Steps of Reducing Offending Behaviour with Mobile Team Challenge

David Cooperrider – The Founder of Appreciative Inquiry  – said….  “Appreciative Inquiry is a way of THINKING, SEEING and ACTING to bring about powerful, purposefulchange. Focusing on the Positive and Desired Future results and not the negative past results.”

Whether you are a Learning and Development Facilitator, a Leader of Change or responsible for Strategic Development and Direction within your Organisation, the Principles of Appreciative Inquiry are vital for your professional development in our current times. Email us now for your in-house A.I. Workshop

Click Here for an Overview of  our Professional Facilitator Training utilising Appreciative Inquiry

MTC Goals Outcome Matrix

Click Here to see our Matrix of MTC Activities to Learning Outcomes

Conflict Resolution – Thomas + Kilmann Types

Cost: £ 875 per group

MTC’s conflict resolution system develops skills and competencies in communication, rapport building, and leadership to support working and living BEYOND CONFLICT! MTC combines Appreciative Inquiry, NeuroLinguistic Programming, experiential learning, and temperament assessment to support the core competencies associated with the management and resolution of conflict whether at work, in school or at home. Every delegate receives their personal conflict style type using the Thomas + Kilman psychometric model.

Effective Communication – NLP Techniques

Likely Cost: £850 per Group of 15 per Day

“I like to listen. I have learned a great deal from listening carefully. Most people never listen.”
Ernest Hemingway

The Workshops are tailored to focus on internal or external communications covering Presentation Skills, Running effective Meetings, Listening Skills, Appreciating Communication Media; e-mail, SMS, telephone, face to face, written etc This course combines adventure experiential learning and self awareness techniques – either at our Adventure Centre or on-site.