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What IF ... Disney ran YOUR Hospital??
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A fun, but thought provoking, workshop on the Disney principles of Service Excellence. HOW has Disney won the "Best in Class" award for the last 30 years?
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NOW these principles are delivering patient experience excellence across all of the Health Care Sector in the UK
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WHAT can we learn from Disney that we can apply to our own Patient Care?
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How to optimise efficiency in your Organisation through Service Experience Excellence
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What IF... Disney ran your Hospital?? ... the 10 things you would do differently...
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On-Site for ONLY £750 + VAT per Group (up to 12 people)
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The NHS Survey says ...
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In a survey of 337 NHS Chief Executives and Chairs, 100% of NHS leaders concede that the NHS is not sufficiently customer focused at present.
Of those, 65% said that a significant change in customer focus is required.
The public agrees; 93% think it is important for the NHS to pay more attention to customer service.
Areas cited for improvement include friendlier staff, easier appointment booking systems, clearer information about treatment and better bedside manner.
NHS Next Stage Review stated, High Quality Care for ALL " The skills for listening, understanding and responding to the needs of individual patients and supporting them to manage their health in a manner that is respectful of diversity and difference must, wherever possible, be incorporated into education and training programmes."
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Featuring the Award Winning Video - FISH!
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The FISH! Principles of Customer Service EXPERIENCE Excellence
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Choose Your Attitude
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Play
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Make Their Day
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Be There For Them
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Guaranteed FUN! ...but with some SERIOUS Learning
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Seeing your Hospital THROUGH THE EYES AND VOICE OF YOUR PATIENTS
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"Moments of Truth" from your PATIENT TOUCH POINTS
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The 6 Keys to the Magic Kingdom - applying the DISNEY PRINCIPLES TO YOUR HOSPITAL
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FISH! - The FISH! Principles of SERVICE EXCELLENCE
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The 10 things you would do differently.. IF... Disney ran your Hospital
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Learning from BEST PRACTICE Organisations
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Exploring the developing role of EMOTIONAL INTELLIGENCE within Patient Care
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Completing a "SELF AUDIT" of our own Service Standards
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How to apply the 3 ingredients of INNOVATION into your Hospital
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HANDLING DIFFICULT PATIENTS - Why is it that SOME Patients REALLY annoy me?!
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CREATING INSPIRATIONAL SERVICE TEAMS - Developing outstanding Teamwork
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Setting the Standards for Patient EXPERIENCE Excellence
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Experiential Learning and GROUP BREAK OUT ACTIVITIES
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CREATING A PATIENT FOCUSSED CULTURE
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Communication EXCELLENCE
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Seeing our COLLEAGUES AS CUSTOMERS
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FUN! Experiential Learning Activities
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Testimonials
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"Thank you for the inspiring 2 day’s training you did for us recently, we have noticed a difference already!"
" Dear Barry, I probably ought to be lodging a protest! Since the training course, I have had a steady stream of staff at my door.
Each and every participant spontaneously felt that they ought to come individually and tell me how fantastic your course was!
They felt really motivated, learnt a lot and really enjoyed the day. I can see that you may become a regular feature of the
training of the department! Thank you"
"Received great feedback again – you are REALLY making an impact and it is fab”
“I AM SO MOTIVATED!! ... I hope my colleagues are too! :-)”
“Excellent course will recommend to others"
"A Life Changing Experience"
"A Terrific Day - thoroughly enjoyable and informative session!"
“Best Training EVER!!!”
“I’d give this course and 11 out of 10! … Best I’ve attended”
“Really enjoyed the day – thanks!”
“Thoroughly enjoyed the day!”
“Very enjoyable”
“An enjoyable and positive day”
“An excellent day – thank you”
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To see MTC's Award Winning Activities in Action - click on our Facebook or YouTube links below
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This workshop is a must for all employees involved in Customer engagement. Call Today for more an information pack on how Emotional Intelligence is critical to Customer Experience Excellence or click the book now button »
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Award Winning Experiential Learning Kits to enhance the Professsionalism of your internal Facilitators and Trainers
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Fired Up Engaged for Learning Kits
Leadership - 24 activities - NOW £997.00
Team Building - 63 activities - NOW £1,240.00
Team Leader - 83 activities - NOW £1,495.00
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Facilitation Hardware
Standard Kit - 53 activities - NOW £5,995.00
Performance Kit - 136 activities - NOW £7,995.00
Performance Plus Kit - 289 activities - NOW £10,995.00
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Get in Touch
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To find out more information about Mobile Team Challenge and what else we can do for you and your organisation, get in touch via:
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Copyright © 2013 MTC Europe. All Rights Reserved.
Company No. Cardiff 4583573 VAT Registration No. 803 2078 65
Mobile Team Challenge Ltd,
Challenge House,
PO Box 4191,
Crowthorne, Berkshire
RG42 9NA.
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bio-feedback software to measure emotions, resilience, stress and conflict triggers.
40 additional activities specifically designed to create enhanced teamwork, build respect,
manage conflict and diversity awareness: £4,995.00
