February 2013


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+44 (0)844 745 2120

Mobile Team Challenge

What IF ... Disney ran YOUR Authority??

Mobile Team Challenge Mickey

A fun, but thought provoking, workshop on the Disney principles of Service Excellence. HOW has Disney won the "Best in Class" award for the last 30 years?

  • NOW these principles are delivering customer experience excellence within Local Government

  • WHAT can we learn from Disney that we can apply to our own Customer Services? ....

  • How to optimise efficiency in your Authority through Service Experience Excellence

  • What IF... Disney ran your Authority?? ... the 10 things you would do differently...

On-Site for ONLY £750 + VAT per Group (up to 12 people)


The Institute of Customer Service Survey for Local Government says ...

In a survey of Senior Executives from the Public Sector – over 6,000 Executives believed that understanding the customer viewpoint was ‘very likely’ to lead to customer service ROI, viewing it as a key driver of increased efficiency.

“Local authorities must design an experience that creates customer advocacy and establishes a total culture of service quality from the top, down in order to deliver for customers. Focusing on - and measuring - the softer elements of customer experience is key to achieving customer service ROI.”

Mobile Team Challenge Customer Experience Excellence

Featuring the Award Winning Video - FISH!

The FISH! Principles of Customer Service EXPERIENCE Excellence

  • Choose Your Attitude

  • Play

  • Make Their Day

  • Be There For Them

Mobile Team Challenge FISH

Guaranteed FUN! ...but with some SERIOUS Learning


  • "Moments of Truth" from your CUSTOMER TOUCH POINTS

  • The 6 Keys to the Magic Kingdom - applying the DISNEY PRINCIPLES TO YOUR AUTHORITY

  • FISH! - The FISH! Principles of SERVICE EXCELLENCE

  • The 10 things you would do differently.. IF... Disney ran your Authority

  • Learning from BEST PRACTICE Organisations

  • Exploring the developing role of EMOTIONAL INTELLIGENCE within Local Government

  • Completing a "SELF AUDIT" of our own Service Standards

  • How to apply the 3 ingredients of INNOVATION into your Authority

  • HANDLING DIFFICULT CUSTOMERS - Why is it that SOME Customers REALLY annoy me?!

  • CREATING INSPIRATIONAL SERVICE TEAMS - Developing outstanding Teamwork

  • Setting the Standards for Customer EXPERIENCE Excellence

  • Experiential Learning and GROUP BREAK OUT ACTIVITIES


  • Communication EXCELLENCE


  • FUN! Experiential Learning Activities

Mobile Team Challenge Team Picture Mobile Team Challenge Team Picture Mobile Team Challenge Team Picture Mobile Team Challenge Team Picture


"Thank you for the inspiring 2 day’s training you did for us recently, we have noticed a difference already!"

" Dear Barry, I probably ought to be lodging a protest! Since the training course, I have had a steady stream of staff at my door. Each and every participant spontaneously felt that they ought to come individually and tell me how fantastic your course was! They felt really motivated, learnt a lot and really enjoyed the day. I can see that you may become a regular feature of the training of the department! Thank you"

"Received great feedback again – you are REALLY making an impact and it is fab”

“I AM SO MOTIVATED!! ... I hope my colleagues are too! :-)”

“Excellent course will recommend to others"

"A Life Changing Experience"

"A Terrific Day - thoroughly enjoyable and informative session!"

“Best Training EVER!!!”

“I’d give this course and 11 out of 10! … Best I’ve attended”

“Really enjoyed the day – thanks!”

“Thoroughly enjoyed the day!”

“Very enjoyable”

“An enjoyable and positive day”